Business Analyst
ESKADENIA Software
Total years of experience :7 years, 9 Months
• Gather and validate requirements given by customers and provide solutions.
• Provide business requirements for building Enterprise Resource Planning (ERP) Systems.
• Plan and monitor the business analysis process and activities.
• Perform As-Is and To-be analysis.
• Perform GAP analysis and improvements
• Write clear requirements on Microsoft Team Foundation Server (TFS).
• Create system models, specifications, diagrams and chart to provide direction to system programmers.(Flow charts, BPMN, UML)
• Maintain updated requirements traceability matrix.
• Develop system prototypes, screen mockups.
• Work with the testing team to develop relevant test scenarios and testing plans
• Communicate with development team and quality team to ensure the full understanding of written requirements.
• Develop user stories for products.
• Develop acceptance criteria for user stories.
• Provide orientation and training to end users for all modified and new systems
1- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
2- Staying up to date on the latest process and IT advancements to automate and modernize systems.
3- Gather, analyze and document solution requirements in relation to the products and services.
4- Performing requirements analysis.
5- Gathering critical information from meetings with various stakeholders and producing useful reports.
6- Communicate with internal colleagues to understand the needs of departments and the organization as a whole.
7- Work with external stakeholders to understand and investigate feedback into the service, function or product provided
8- Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.
9- Support staff and teams in making your recommended changes, including helping to resolve any issues.
10- Prepare training material and conduct training sessions for users.
11- Prepare solution manuals and ensure continuous updates of the new features.
12- Analyze and document change requests in a proper timeline and deliverable schedule.
13- Prepare and present anticipated risks during the project implementation.
The ICT Officer supports management and administration of developed systems, websites, conference systems, workflow softwares andothers. ICT Officer assists in business analysis, requirement gathering and perform required system updates, ensure systems usability, support document management and archiving, and perform quality assurance and frequent checks to ensure using standard templates, forms, and internal procedures.
Activities, Duties & Responsibilities :
1- Implement policies and procedures for electronic data processing, data security, computer systems operations and development.
2- Train staff about use of existing information technology and tools.
3- Monitor and maintain document management system (DMS) and OneDrive use.
4- Manage and update conferences platforms.
5- Perform documentation and archiving task for conducted training workshops including gathering photos, technical materials, participants bio data, and other.
6- Maintain brand and identity by ensuring appropriate use of logo and related branding properties and Design workshops and trainings certificates.
7- Manage, update, and maintain business automation software’s (Workflow Engine) and transform Internal process, forms and templates to digital format and process.
8- Assist in managing and updating website, including software management forweb content.
9- Follow up with contractors and vendors on any purchase orders or service agreements.
10- Track and report on all site metrics and webpages.
11- Format and upload web content articles, news, announcements, and publications using website content management system
12- Assist in the evaluation process of websites.
13- Assist in the follow-up with the website developer/s to ensure the website availability and apply improvements as needed.
Management Information Systems