IT Manager
EngTech
Total years of experience :15 years, 6 Months
Drove timely project completion by leading cross-functional IT teams, fostering efficient teamwork through agile methodologies, and achieving key project milestones.
Led the successful implementation of scalable IT infrastructure, encompassing network architecture, servers, and cloud solutions, resulting in enhanced scalability and operational efficiency.
Applied analytical thinking and troubleshooting expertise to proactively resolve complex technical issues, minimizing downtime and swiftly restoring services through the implementation of robust incident management processes.
Implemented robust incident management processes, minimizing downtime and swiftly restoring services, resulting in improved operational continuity and customer satisfaction.
Aligned IT strategies with organizational goals by collaborating closely with key stakeholders and department heads, driving business growth and maximizing IT's contribution to overall success.
Developed IT roadmaps and executed projects within allocated budgets, ensuring maximum ROI.
Streamlined business processes and achieved a 30% improvement in overall operational efficiency through successful implementation of an ERP system.
Skills: Budgeting · Infrastructure · Domain Name System (DNS) · VMware Infrastructure · Linux System Administration · Office 365 Administration
Lead the development and execution of strategic plans to meet IT needs, driving improvements in efficiency and cost savings.
Conduct comprehensive analysis of business issues and implement information systems to enhance productivity and address identified challenges.
Foster and manage partnerships with IT and technical vendors, ensuring effective collaboration and successful implementation of projects.
Facilitate the integration of IT infrastructure across the company, optimizing its use to achieve organizational objectives.
Oversee the development and maintenance of reliable IT networks, enabling seamless connectivity across all company locations.
Establish efficient problem resolution processes and a service-oriented approach, ensuring compliance with service level agreements (SLAs).
Provide guidance and support to operating departments, enabling them to effectively leverage technology for solving business problems and gaining a competitive advantage.
Conducted regular security assessments and implemented measures to safeguard data.
Skills: Budgeting · Infrastructure · Domain Name System (DNS) · VMware Infrastructure · ITIL · Linux System Administration · Cisco Technologies · Red Hat Linux · Microsoft Exchange
Ensured uninterrupted broadcasting with a remarkable 99.99% equipment uptime by providing high-level engineering support for Radio FM production and broadcast services equipment.
Maintained and updated detailed schematics, effectively tracking fault repair and digital preservation activities to contribute to uninterrupted broadcasting and smooth operations.
Optimized performance and facilitated smooth operations for Dalet Digital Media Systems and audio production software by managing infrastructure and workstations for key business applications.
Successfully planned and executed rack installations for server and storage systems in a 24x7 enterprise environment, ensuring reliable and scalable infrastructure for uninterrupted broadcasting.
Swiftly analyzed and repaired technical faults on equipment and systems, minimizing disruptions and maintaining uninterrupted broadcasting operations.
Demonstrated expertise in efficient and secure system management for uninterrupted broadcasting through Windows Server administration, Active Directory, Group Policies, backup/recovery technologies, and TCP/IP, DHCP, DNS.
Efficiently coordinated support activities for multiple partners, managing tickets to resolution and delivering timely and effective support services for uninterrupted broadcasting operations.
Troubleshot system and network problems, diagnosing and resolving hardware or software faults related to Dalet products, ensuring optimal system performance and user satisfaction for uninterrupted broadcasting.
Conducted routine system changes, troubleshooted issues, and collaborated with departments and vendors to ensure smooth system operations for uninterrupted broadcasting.
Assumed responsibility for periodic maintenance of broadcast studios and data storage libraries, ensuring optimal functionality and data preservation for uninterrupted broadcasting operations.
Skills: Infrastructure · Domain Name System (DNS) · System Administration · Network Administration · Cisco Technologies · Servers · Operating Systems · Storage Area Network (SAN)
Manage relationship with IT Outsource through iterated QA process and performance improvement.
Identify and track any recurring issues in order to develop solutions for permanent corrections.
Preparation and management of IT Budgets for the location.
Provide planning and manage rack installation for server and storage systems in a 24x7 enterprise environment.
Initiate, build and maintain strong relationships across IT and Corporate areas.
Manage and execute projects so they stick to schedule, scope, and budget.
Developed and analyzed plans for monitoring cost benefits and returns on investments.
Assessed risk factors and developed strategies for response.
Manage relationship with IT Outsource through iterated QA process and performance improvement.
Identify and track any recurring issues in order to develop solutions for permanent corrections.
Preparation and management of IT Budgets for the location.
Provide planning and manage rack installation for server and storage systems in a 24x7 enterprise environment.
Initiate, build and maintain strong relationships across IT and Corporate areas.
Manage and execute projects so they stick to schedule, scope, and budget.
Developed and analyzed plans for monitoring cost benefits and returns on investments.
Assessed risk factors and developed strategies for response.
Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow.
Created, implemented, and maintained standards for maintaining both Linux and Windows servers within the Virtual Infrastructure on both Classified and Unclassified networks.
Designed, developed, enhanced and maintained user interface components to create, customize, and launch products to setup insurance policy and to maintain customer information.
Streamlined testing process and reduced the efforts of defect maintenance by 75%.
Organized sessions which helped in knowledge transfer across the team for better understanding of the system.
Perform network maintenance to ensure networks operate correctly with minimal interruption.
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis.
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
Tuning up the system’s performance for the best efficiency of the service.
Installing, Managing, and Configuration Operating System.
Managing hardware and software inventory and ensure the inventory is up to date.
Assists executive-level and management in resolving technical issues on an emergency basis.
Assists in developing user documentation/installation procedures.
Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity.
Always maintain surveillance of network.
Correlates and troubleshoots alarms collected by NOC monitoring tools, identify root cause of trouble and resolve, dispatch or escalate as required.
Assists field operations with troubleshooting and resolving customer/network related issues.
Provide Tier II support for the Technical Assistance Center (TAC).
Answer phones promptly.
Create tickets for all network troubles.
Assists in completion of scheduled network maintenance.
Work non-traditional work schedules covering 7 x 24 x 365.Maintain surveillance of network at all times.