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Janina Marie Ramos, Automotive Service Adviser

Janina Marie Ramos

Automotive Service Adviser

Abdullah Abdulghani and Bros. W.L.L.

Location
Qatar - Doha
Education
Master's degree, Business Administration in Engineering Management
Experience
14 years, 3 Months

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Work Experience

Total years of experience :14 years, 3 Months

Automotive Service Adviser at Abdullah Abdulghani and Bros. W.L.L.
  • Qatar - Doha
  • My current job since July 2020

Focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. Assisting and receiving vehicles during scheduled maintenance.

Automobile Service Advisor at United Cars Almana
  • Qatar - Doha
  • February 2016 to December 2019

Initiate automotive services and repairs by ascertaining performance problems and services requested. Verifying warranty and service contract coverage. Developing estimates, writing repair orders and maintaining customer rapport and records.

financial advisor at Axa Life Insurance
  • Philippines - Manila
  • July 2015 to April 2016

Recommends investment products and services that are suitable for prospects and client based on their objectives, resources, time horizon, risk profiles and preferences.

Automotive Service Advisor at Motor Image Pilipinas, Inc
  • Philippines - Manila
  • April 2010 to January 2016

Ascertains automotive problems and services by listening to customer's description of symptoms, clarifyung descriptions of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules. Verify warranty and service contracts.

customer service representative at Aegis- People Support/Verizon Business
  • Philippines
  • August 2009 to May 2010

Education

Master's degree, Business Administration in Engineering Management
  • at Universidad Catolica San Antonio de Murcia
  • July 2022
Bachelor's degree, Arts and Languages
  • at polytechnic university of the Philippines
  • March 2010
Bachelor's degree, Administration and Business Administration
  • at centro escolar university
  • March 2008

Specialties & Skills

Learning and Development
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Training
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Customer Service
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Business Development
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Customer Relations
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Literature Writing
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Microsoft Office
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Corporate Communication
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Teaching and Training Development
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Speech Communication
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Teamwork
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service operations
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operation
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negotiation
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vehicles
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Filipino
Native Speaker
Arabic
Beginner
Spanish
Beginner

Memberships

Rotary Club of the Philippines
  • member
  • March 2008

Training and Certifications

Licensure Examination of PIC for Variablel Insurance (Certificate)
Date Attended:
July 2015
Valid Until:
July 2018
Licensure Examination of PIC for Traditional Insurance (Certificate)
Date Attended:
July 2015
Valid Until:
July 2018
Subaru Top Service Advisor 2014 (Certificate)
Subaru Service Advisor Technical Training (Training)
Training Institute:
Motor Image, Inc.
Subaru Service Advisor Customer Service Training (Training)
Training Institute:
Motor Image Inc.
Service Advisor Training Development (Training)
Training Institute:
FCA
Service Advisor Training Quarterly Requirements (Training)
Training Institute:
FCA
Service Advisor Training Process and Skills Knowledge (Training)
Training Institute:
FCA
Service Advisor Training Orientation (Training)
Training Institute:
FCA

Hobbies

  • cooking and baking
  • swimming
  • Writing