FLIGHT RESERVATION STAFF
AIRSWIFT
Total years of experience :2 years, 3 Months
Assist customer with the planning and booking aspect of their vacation or stay in person, on the phone, online.
Answer customer's inquiries containing scheduling, boarding, and rate information to plan routes and calculate ticket, hotel and tour costs.
Hotel Service Standard, Communication in a fast-paced hospitality environment, observation of the management and company culture, customer service skills.
Planning, Preparation, Set up and providing quality service in all areas.
Guest service standards and procedures.
Team Leadership skills, shadowing department managers and learning how to handle day to day operational challenges with a hands-on approach.
Satisfy the customer by delivering an impressive experience through quality, service and cleanliness.
Working well with a team environment, cash register responsibilities, cleaning, cooking, dishwashing, sandwich preparation and the opening and closing of the restaurant.
Provide customers with information on add-ons and upsize availability in a bid to upsell food items
Listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business.
Greet the customers warmly and assist them on their tables.
Providing an attentive service to the customers for what they needed.
Take reservation and greet the takeout counter customers.