Jeries Altwal

Responsibilities
• Ensuring patients satisfaction and provide professional customer support.
• Greeting patients in a friendly and professional manner.
• Responding promptly to patient inquiries.
• Receive and process cash and credit card payment for medical services rendered.
• Acknowledge and resolving customer complaints.
• Trained and on boarded new staff members, providing guidance on office procedures and software applications.
• Developed and maintained organized filing systems, both paper and electronic, to ensure easy access to important documents and records.
• Coordinating medical unit staff schedules and working with medical personnel to establish the monthly Medical Duty on-call schedule.
• Organizing, maintaining and securing medical record for direct hire employees and their dependents.
• Maintaining occupational health records for work-related injuries and illnesses.
• Managing the check-in and check-out process for medical records and providing patients with copies of their medical records for their next assignment.
• Coordinating appointment for imaging studies, laboratory tests, and consultations with local specialists for medical clearance examinations.
• Generating letters, cables, and administrative reports.
• Handling financial information related to local hospitalization and medical evacuation.
• Receiving and processing cash and credit card payments for medical service rendered.
• Review bills for accuracy.

Responsibilities
• Patient accountant.
• Assists in developing admission policy and procedures to ensure that all relevant document and records are obtained.
• Maintain administrative records into the system and report statistics when required.
• Laisse with Patient Financial Services department to put the cost estimate for treatment and deposit requirements.
• Contact insurance companies to obtain medical approvals for procedures.
• High experience level using SAP system
• Organized and maintained filing systems for documents and records.
• Report Preparation.
• Effectively addressing any customer concerns.
• Ensuring patient satisfaction and delivering professional customer support, including warmly greeting patients and promptly addressing their inquiries.