Parts Specialist
Aston Martin Dubai
مجموع سنوات الخبرة :13 years, 10 أشهر
• Always maintain records of all sales and customer transactions and ensure compliance to company guidelines and maintain neat and clean area.
• Maintain retail sales floor, manage all displays and ensure optimal level of customer satisfaction and maintain effective controls on all inventory.
• Coordinate with internal and external customers and ensure all parts reach within time frame and ensure compliance to all local and federal regulations.
• Maintain and update knowledge on all parts and products and design all purchase orders to obtain required parts from vendors.
• Administer and maintain records of all warranty parts returned and update computer systems for all special orders and evaluate all orders and track same.
• Collaborate with customers and vendors and maintain inventory for warehouses.
• Monitor all parts of stockroom and perform regular cycle count and ensure compliance to all safety regulations and procedures according to employee handbook.
• Participate in various training programs to enhance knowledge on all processes.
• Preparing quotation and estimates for specific model range and year of Aston Martin Cars.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Used Auto-Line and EPC to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
• Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
• Worked with the management team to implement the proper division of responsibilities.
• Contacted other store locations to determine merchandise availability.
• Actively pursued personal learning and development opportunities.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Resolved all workshop complaints in a professional manner while prioritizing.
• Ordered parts for customers, repair shops and sales department.
• Researched vehicles and parts via physical catalogs and electronic means.
• Maintained clean and neat parts counter and sales floor.
• Organized parts storage and stocked inventory according to established guidelines.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Read and studied catalogs to identify new market parts and capitalize on emerging trends.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Completed all sales and service documentation for customer and business records and provided receipts of purchase.
• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Delivered merchandise to business locations for use in service repairs or direct sales.
• Adhered to company guidelines for performance and compliance.
• Alerted customers to upcoming parts sales events and promotions.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
• Performed initial client assessment and analysis to begin research process.
• Created and built firmware to test associate hardware.
• Produced reports and documents for senior team members on road test basis.
• Analyzed departmental documents for appropriate distribution and filing.
• Entered details such as payments, account information and call logs into DMIS system.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Completed B-Tech(Pass) Mechanical Engineering in 2015 from Islamia University of Bahawalpur Pakistan.
DAE: Automotive Engineering Technology, 2011 Govt. College of Technology - Bahawalpur, Punjab
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