karthickkumar vijayakumar

Service Marketing Executive at Saud Bahwan Automotive LLC

• Oman - Muscat
• October 2014 to September 2018

Job Function Handled in Service advisor



SBG is the Authorized Distributor for Toyota, Lexus, Ford, Kia in Oman

•Receiving service vehicles,
•Opening Job card with customers service requirement,
•Attending customers complaint and issues
•Reviewing warranty analysis
•Preparing job estimation for vehicles and forwarding to the customers & getting approvals to do the job
•Maintaining vehicle service history in SAP Server
•Delivery of vehicle to customer in satisfactory manner


Job Function in Handled service marketing


•Handling of Service Fleet & LPO Customers and the shop-floor giving a personal touch to relationships.

•Handling of Insurance Renewal

•LPO Collections & payments from the customers

•Support for Service Customers in any vehicle related issues.

•Service Marketing with new LPO customers for any special offer package

Service Engineer (Marketing executive) at T V Sundram Iyengar &sons Limited

• India - Chennai
• November 2011 to September 2014

fleet customer handling, school college, goverment transport sector, etc

Service Advisor at Shiva Automobiles

• India - Chennai
• June 2009 to November 2011

Authorized Dealers for Mahindra & Mahindra Vehicles, in Light & SUV Vehicles





Job Function Handled

•Receiving service vehicles,
•Opening Job card with customers service requirement,
•Attending customers complaint and issues
•Reviewing warranty analysis
•Preparing job estimation for vehicles and forwarding to the customers & getting approvals to do the job
•Maintaining vehicle service history in DMS Server
•Delivery of vehicle to customer in satisfactory manner







Achievements

Attended ISO needs and benefits of ISO training program at Salem.

Attended workshop management and customer handling training program
MAHINDRA&MAHINDRA, at COCHIN

Attended E (TECK) training program

at ASHOK LEYLAND LTD

• India
• to

Job Function Handled

• Attend and solve the customer complaints and other issues received by dealers by
Face to face interactions with the customers.

• Review warranty and goodwill approvals with the Service manager and analyze the
route cause for those problems.

• Prepare work plan for month on month basis to improve the service profitability.

• Review whether the service processes are correctly maintained by the dealers along
with our company procedures. Plan and conduct service camps for month on month basis to improve customer’s satisfaction and increase customer awareness

at QUICK LIFT JACK

• to