Kashif Anis Ahmed Khatik

• Joined in UAE Branch.
• Pnr Creation.
• Inbound and Outbound Calls and Solving Queries of the Agents.
• Answering Passenger queries over the email.
• Served B2C customers and B2B Agents.
• Good and Direct communication with the passengers and agents
• Familiar working on online portals for independent services like Flights, Hotels, Holiday Packages, Visa.
• Knowledge of Issuing International, Domestic & Low Cost Airlines on Online portal as well as GDS.
• Handling Cancellation, Refunds and Reissuance (Amadeus, Galileo and Sabre).
• Knowledge of Amadeus, Galileo and Sabre.
• Checking fare rule (Giving fare quotation as per fare rules or fare basis).
• Assist in filling visa form for agents.
• Filling the form to process visa.
• Following up with the agent for visa process.
• Informing about new offers and discount provided bý airlines to the agents.
• Cross selling airline ancillary services like seats, meal, baggage, class upgrade, holiday packages.
• Coordinating with the airline sales person regarding stock or any passenger query.
• Regular follow up with the airline sales person to get the work done.
• Maintaining work report for the team.
• Researching travel options & presenting the best deals in terms of requirements.
• Building strong relationship with clients.
• Collecting and processing payments for billing.
• Maintaining Excel sheet of the daily work.

• Handling Inbound and Outbound Calls and Solving Queries of the Passenger.
• Quoting Fares to the passenger.
• Blocking PNRs.
• Basic knowledge of Amadeus.
• Maintaining work report for the team.
• Researching travel options & presenting the best deals in terms of requirements.
• Building strong relationship with clients.
• Collecting and processing payments.

Handling walking customers
Solving the queries.
Follow up with the customer for document
Handling and solving queries of corporate customers
Providing services to the customers both pre paid and post paid sales.
Building & maintaining good relations with the Customers.
To achieve the given monthly target and take the nessecary step to complete.