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Youssef Idres, Travel Advisor

Youssef Idres

Travel Advisor·Teleperformance

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 2 years, 5 months

Travel Advisor

February 2024 - Present

Teleperformance

Cairo, Egypt

February 2024 - Present

• 50+ complex inquiries daily regarding flight disruptions and ticketing.
Served as Subject-Matter Expert (SME) for airline operations, mentoring 10+ team members and improving department-wide productivity
through peer coaching and process updates.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Higher Institute Of Languages

May 2023

May 2023

Bachelor's degree, English

Egypt

Higher Institute of Language

May 2022

May 2022

Bachelor's degree, English

Egypt

Skills

COMPUTER LITERACY

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LEADERSHIP

Intermediate

MENTORSHIP

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

OPERATIONS

Intermediate

SME FINANCE

Intermediate

Languages

Arabic

Beginner

English

Beginner