SHAFEEK ABDULLAHTHEEF

Agency Support Sharjah and Northern Emirates
Manage and nurture relationships with key accounts, ensuring client
satisfaction and retentions.
Develop strategic account plans to drive business growth and meet revenue
targets.

Drive B2B and B2C sales of Umrah packages and related travel services,
building strong relationships with travel agents, corporate clients, and walk
in customers to ensure consistent bookings and client satisfaction.
Promote and manage sales for Flyadeal Airlines, handling fare distribution,
agent support, and increasing market presence in the Northern Emirates.
Coordinate with airline partners and internal teams to streamline booking
processes, manage group travel requests, and deliver exceptional post-sale
support.
Monitor market trends, analyze sales performance, and develop strategies to
boost revenue, improve client retention, and achieve monthly targets.

Supervised all aspects of daily airport operations, including flight turnaround,
passenger handling, and ramp coordination.
Collaborated with ground handling, security, baggage, and customer service
departments to ensure timely and efficient flight operations.
Managed staff rosters, onboarding, training, and periodic evaluations for
ground staff.
Handled escalated customer service issues, ensuring passenger satisfaction
and loyalty.
Ensured strict adherence to GCAA and airline safety standards and SOPs.
Supported the coordination and response during irregular operations and
emergency scenarios.

Achieved and exceeded monthly ticket sales targets by building strong B2B
relationships with travel agents and corporate clients.
Promoted Uzbekistan Airways destinations, fare offers, and loyalty programs
across various sales platforms and events.
Supported marketing efforts through local campaigns, roadshows, and client
visits.
Worked closely with the operations and reservations team to ensure
seamless client experience from booking to boarding.

Drove airline sales by selling air tickets, travel insurance, and ancillary services
to retail and corporate customers.
Provided post-sales support, including schedule changes, rebooking, and
complaint resolution.
Conducted regular market analysis to identify demand trends and
competitor strategies.
Reported sales KPIs to management and assisted in campaign planning and
performance improvement.

Led a team responsible for reservations, ticket issuance, flight re-bookings,
and customer support.
Identified opportunities to improve workflow efficiency and enhance customer
experience.
Conducted performance reviews and set productivity benchmarks for agents.
Liaised with internal departments and GDS providers to ensure smooth
operations.

Handled end-to-end airline reservations, fare calculations, ticket issuance,
reissues, and cancellations using GDS platforms like Amadeus and Sabre.
Assisted passengers with complex itinerary planning, fare queries, and
modifications, ensuring compliance with airline and IATA policies.
Issued hotel accommodation and transit vouchers for layover passengers,
coordinating with hotels and transport partners.
Circulated airline circulars, promotional fares, seasonal deals, and route
updates to sub-agents and corporate clients.
Delivered front-line customer service, resolving issues related to bookings,
baggage, refunds, and schedule changes.
Maintained accurate records of transactions, ticket stock, and sales reports in
line with IATA BSP standards.
Ensured precise PNR creation, SSR entries, and travel documentation,
including visa and baggage information.
Met and exceeded daily service KPIs and customer satisfaction benchmarks
set by airline management.