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Lalit Singh, Commercial Operations & Key Account Manager

Lalit Singh

Commercial Operations & Key Account Manager·JBF RAK LLC

United Arab Emirates

Higher diploma, Post Graduate Program in Business Analysis

Work experience

Total years of experience: 12 years, 4 months

Commercial Operations & Key Account Manager

June 2015 - May 2026

JBF RAK LLC

Ras Al Khaimah, United Arab Emirates

June 2015 - May 2026

• Portfolio Management: Directed high-value annual portfolios worth €25M+ across Europe, the Middle East, and Asia —
overseeing end-to-end Order-to-Cash (O2C) lifecycle with full commercial accountability.
• Key Account Growth & Stakeholder Management: Managed strategic relationships for 25-30 core high-value key accounts,
consistently securing 60%+ repeat business and maintaining peak customer satisfaction benchmarks.
• The Business Translator: Served as corporate bridge translating complex operational and supply chain data into clear, actionable
executive insights for senior leadership and global stakeholders.
• Supply Chain Optimization: Deployed advanced analytics and demand forecasting frameworks to align inventory with global
market trends — mitigating logistics risks and reducing distribution costs by 15%.
• Process Automation & Improvement: Streamlined commercial workflows via automated reporting tools — reducing manual data
processing timeframes by 30%.
• Business Intelligence: Pioneered executive-level Power BI dashboards and real-time BI reports to support strategic planning and
data-driven decision making.
• Stakeholder Alignment & Negotiation: Led critical pricing discussions, commercial contract negotiations, and change
management alignment with global trade and distribution partners.
• KPI Development & Performance Management: Designed and tracked commercial KPIs across order fulfilment, account
retention, revenue growth, and supply chain efficiency — enabling real-time performance visibility for senior leadership and
driving continuous operational improvement.

Company industry:
Manufacturing

Operations Engineer

August 2011 - November 2012

Force Motors Ltd.

Pune, India

August 2011 - November 2012

• Logistics Coordination: Directed shop-floor logistics and supply chain alignment to ensure uninterrupted production workflows
within a high-volume manufacturing environment.
• Operational Reporting: Facilitated cross-functional throughput analysis, quality-focused commercial communication, and
end-to-end process coordination across manufacturing operations.
• Quality Audits & Process Improvement: Formulated rigorous quality audits and documented critical operational findings for
senior management review to drive continuous improvement.

Company industry:
Automotive Dealership & Distributor

Education

Purdue University

August 2025

August 2025

Higher diploma, Post Graduate Program in Business Analysis

United Arab Emirates

Amity University

May 2015

May 2015

Master's degree, MBA in International Business

India

Sharda University

June 2011

June 2011

Bachelor's degree, Mechanical Engineering

India

Skills

CHARTS

Expert

CREDIT

Expert

CUSTOMER RELATIONS

Expert

DOCUMENTATION

Expert

FINANCE

Expert

INSURANCE

Expert

INVENTORY MANAGEMENT

Expert

ISO

Expert

LOGISTICS

Expert

MANAGEMENT

Expert

BUSINESS ANALYSIS

Intermediate

BUSINESS OPERATIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA ANALYSIS

Intermediate

EXECUTIVE FUNCTIONS

Intermediate

LEADERSHIP

Intermediate

ORDER MANAGEMENT

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

SUPPLY CHAIN MANAGEMENT

Intermediate

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
AI Prompt Engineering & Digital Workflow Automation
Be10x
Apr 2026
Advanced SQL & AI-Driven Data Analytics
Data Visualization & Business Intelligence (Power BI, Tableau)
AI Prompt Engineering & Digital Workflow Automation
Certified Business Analysis Professional (CBAP)
Prompt Engineering & Programming with
Certified Business Analysis Professional (CBAP)
Simplilearn
Mar 2025
Prompt Engineering & Programming with OpenAI
Columbia University
May 2026

Hobbies and interests

Playing and Watching Cricket