Business Development & Operations Manager
Enlake Technologies & Marketing
Total years of experience :19 years, 2 Months
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Initiated effective sales techniques and drove product sales.
Developed and utilized reports, helping leadership make key decisions and outperform operational targets.
Implemented marketing and sales campaigns.
Researched potential clients and markets to prepare for appointments.
Resolved all issues efficiently and enhanced customer satisfaction ratings.
Performed timely and cost-effective project management through Information stage and Delivery Stage.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Supported customers continuously from sales process to product set-up and use.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics for services.
Developed and utilized non attending customer reports, helping leadership make key decisions and outperform operational targets.
Used Oracle to maintain company database with essential account and sales information.
Contacted customers and prospects to generate new business for ERP projects to achieve company goals.
Supported customers continuously from sales process to product set-up and use.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Demonstrated products and specific features at customer locations and special events.
Researched potential clients and markets to prepare for appointments.
Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
Coached customers’ staff and demonstrated product use and maintenance.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Responsible for conducting pre delivery inspection and on-time delivery of Toyota and Lexus vehicles to customers in coordination with Sales dept, Service dept and Logistics dept.
Supervise the PDI process that includes, Quality inspection of vehicle as per pre delivery inspection check sheet
Co-ordination with Logistics and Sales department for transportation of vehicle from various locations and Service Center
Inspection of various accessories fitted in the vehicle
Accurate timely information to the Sales staff regarding the status of vehicle with respect to vehicle readiness, delay if any due to quality problems, etc., supervise and control the showroom yard inventory and avoid long time storage of PDI completed vehicles
Lead the responsible group of technicians and service support staff to achieve goals of the department and in time vehicle deliveries
Periodically report to the Warranty Section and Toyota Service Center regarding the various defects observed during PDI
Educate the PDI technicians regarding the inspection procedure and new systems/technology implemented in the Toyota and Lexus vehicles
Grasp, monitor all vehicle specifications and educate the same to the PDI staff to achieve highest level of customer satisfaction during the vehicle delivery.
Responded to all customer inquiries thoroughly and professionally.
Shared best practices for sales and customer service with other team members to help improve store’s efficiency.
Determined customer needs by asking relevant questions and listening actively to responses.
Educated customers about brand to incite excitement about company’s mission and values.
Coordinated between billing department and customers to resolve problems.
Responded to customer requests efficiently and with knowledgeable assistance.
Played a key role with the Service Management in the introduction of Express Maintenance, a one-hour while you wait service, with specialized 2-technician repair process
Assist in gathering information on Customer Satisfaction Index (CSI) and help in giving counter measures to the Management to bring about significant CSI improvements and to achieve the aim
Completed all job reports and logs immediately following service calls.
Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Engine technician specialized in diagnosis
Troubleshooting and overhauling
Electrical
Power train technician specialized in suspension and wheel alignment