Executive operations
Al Ansari Exchange
Total years of experience :3 years, 8 Months
AL ANSARI EXCHANGE LLC (UAE)
March 2018 - present
Executive -Premium Services and Alternative Channels
Al Ansari Exchange Corporate Services
▪ Caters Clients to register with our corporate services with the aim of providing assistance and guidance in optimizing business efficiency
▪ Conducts individual and corporate remittance transactions
▪ Process inward (overseas) wire-transfer in a simple, convenient, prioritized and hassle-free for our corporate clients
▪ Coordinates with the company’s representatives for conducting transactions
▪ Ensures that documents are completely provided and payments has been settled before conducting inward (overseas) wire-transfer
▪ Exercising and Complying with the AML rules, policy and procedures of the company
▪ Monitoring emails and inward wire transfers from customers
▪ Coordinates with Accounts / Finance department for validating statements
▪ Customer service care representative (via phone calls and email)
▪ Ensures a great customer experience characterized by prompt and highly professional assistance
Al Ansari Exchange Digital Channels (Mobile Application and E-exchange Portal)
▪ Facilitates mobile app processes and procedures and resolve technical issues
▪ Coordinates with Central Bank representatives for some issues to be escalated for online banking UAEPGS transactions
▪ Coordinates with Network International to settle paid and unpaid payments made via debit/credit cards
▪ Coordinates with the concerned department for updating the availability of remittance transactions to be conducted in the application
▪ Coordinates with the Digital Team for updating features of Mobile app and E-exchange portal
▪ Managing and Monitoring Customer Feedbacks
▪ Assisting customers with their complaint and suggestions, technical and general and concerns
▪ Promptly response to customer concerns on email and calls. Ensure to deliver the client’s expectations as per the standard procedure
▪ Monitors inquiries from clients and coordinates with the concern departments or agents to ensure that a thorough follow up is done
▪ Coordinates with Accounts / Finance department for verifying customer’s transaction conducted through the application
▪ Reviews and verify statements of clients if the payment has been credited
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▪ In charge of doing cold calls and direct emails, persuading potential customers to use our products and services
▪ Follow up with customers to assure satisfaction with the services provided
▪ Provide an excellent quality customer service
▪ Maintains heathy business relationship with the customers by providing an excellent customer service
▪ Supports branch inquiries