Luma Alfugara

Assistant Manager,Agency Management at IATA

• Jordan - Amman
• April 2015 to November 2017

Developing and sustaining high performance work team
Ensuring team satisfaction at work.
 Checking the completion of the Accreditation process and Criteria
 Monitoring Default Management operations; approving irregularities, suspension and terminations;
 Performing quality checks on a regular basis to ensure zero discrepancy.
 Improving organization, business processes and systems and technology (AMS super user)
 Daily Monitoring of Dashboards to ensure all our KPIs are met.
 Supporting Deputy Manager in weekly meetings with the team
 Ensuring customer satisfaction through accurate management of the day-to-day operation.
 Participate in the hiring process and interviewing candidates
 Creating Purchase order in SAP and performing Good Receipt for Temporary employees ‘Salaries in SAP.
 Developing training Material and conducting training for new joiners