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Mahmoud Alrefai, Sales & Operations Support

Mahmoud Alrefai

Sales & Operations Support·Hayat Secret Company

Kuwait

Bachelor's degree, Marketing

Work experience

Total years of experience: 6 years, 5 months

Sales & Operations Support

August 2024 - Present

Hayat Secret Company

Hawali, Kuwait

August 2024 - Present

• Supporting sales activities and customer coordination
• Assisting in managing daily operations
• Making a good relationship with clients and fix their problems
• Regular field visits to clients

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service / Team Support

March 2024 - July 2024

Al Arabiya Clinic

Mubarak al Kabir, Kuwait

March 2024 - July 2024

• Assisted customers and supported front-desk operations

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Call Center & Live Chat Agent

June 2022 - November 2023

Maidan Dental Clinic

Al Asimah, Kuwait

June 2022 - November 2023

• Handled customer inquiries via calls and live chat
• Booked appointments and followed up with clients
• Improved customer satisfaction through clear communication

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Call Center Agent & Shift Leader

April 2021 - June 2022

Ooredoo Telecom

Al Kuwait, Kuwait

April 2021 - June 2022

• Managed inbound/outbound calls
• Supported sales campaigns and service promotions
• Supervised agents during shifts and assisted in problem resolution

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center & Sales Agent

August 2020 - April 2021

STC Telecom

Al Kuwait, Kuwait

August 2020 - April 2021

• Promoted telecom services and packages
• Maintained accurate customer records

Company industry:
Telecommunications
Job role:
Sales

Sales Representative

September 2019 - June 2020

Al-Khaldi Center Gen. Trading & Contracting

Al Kuwait, Kuwait

September 2019 - June 2020

• Assisted customers and promoted products
• Visits to construction sites and companies
• Customer follow-up and product quotation
• Supported daily sales operations

Company industry:
Construction & Building
Job role:
Sales

Education

Arab Open University - Kuwait

June 2025

June 2025

Bachelor's degree, Marketing

Kuwait

Al Ekhas Private School

May 2019

May 2019

High school or equivalent, علمي

Kuwait

Skills

Teamwork
Expert
Teamwork
Expert
Self esteem
Expert
Self esteem
Expert
Audacity
Expert
Audacity
Expert
Humility
Expert
Humility
Expert
التحدث
Expert
التحدث
Expert
operation
Expert
operation
Expert
marketing
Intermediate
marketing
Intermediate
Excel
Intermediate
Excel
Intermediate
typing
Expert
typing
Expert
Microsoft Office Word
Expert
Microsoft Office Word
Expert
Internet
Expert
Internet
Expert
order
Expert
order
Expert
Team work
Expert
Team work
Expert
service center
Beginner
service center
Beginner
Work under pressure
Expert
Work under pressure
Expert
mobile
Expert
mobile
Expert
video games
Expert
video games
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
teamwork
Expert
teamwork
Expert
team management
Expert
team management
Expert
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
GROWTH MINDEDNESS
Intermediate
GROWTH MINDEDNESS
Intermediate
INSURANCE FOLLOW UP
Intermediate
INSURANCE FOLLOW UP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MEDIA MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUOTATIONS
Intermediate
QUOTATIONS
Intermediate
TYPING
Intermediate
TYPING
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
فن الإلقاء والتأثير
Aug 2024

Hobbies

  • social media
  • Digital marketing