Customer Service Associate
Qatar insurance company
مجموع سنوات الخبرة :6 years, 10 أشهر
* Preparing for renewal of the policy such as Motor, Travel, Home, Health Insurance.
* Discuss with the customers and provide information on the company's products.
* Analyze customer complaints and recommend solutions.
* Update their knowledge regarding policy related information such as modifications in the existing products or services or introduction of a totally new product.
* Manage the business and relationship with the customer by meeting their need.
* Assisting with the renewal of insurance policies.
* Offer information about price quotes to prospective customers.
* Offering a high quality of customer service.
* Attending meetings and programs to learn about new product and services, learn new skills and receive technical assistance in developing new accounts.
* Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
* Handling a day to day functions of the office.
* Coordinates activities with each other to ensure timely completion.
* Answering general queries by telephone or in person.
* Organizes and accurately maintains filing system of confidential information.
* Make daily invoice and delivery note for customer orders.
* Preparing daily schedule of the technician.
* Preparing monthly sales.
* Offering high quality of customer service.
* Handling records of daily and monthly inventory.
* Manage all communication with all vendors and track all orders and resolve any issues on same and assist to obtain all raw materials and prepare required request orders and analyze all samples and ensure purchase of all raw materials within required time frame.
* Verification of rejected items.
* Preparing for Non conformance report which include the details of the rejected items be submitted to supplier for common reference.
* Preparing monthly rejected items to be submitted to the leaders.
* Issuing five why analysis to supplier, this will be the process to lasting corrective action.
* Issuing corrective preventive action report, which also describes the root cause of problem and the preventive action should be taken.
* Updating the reject monitoring report.
* Tick mark the fully paid of balance offsetting.
* Double check payments.
* Comparing with cashiers total of SLP against Scr before posting to the system.
* Print ccs daily for collection record purposes.
* Preparing weekly and monthly deliquent and par reports.
* Processing withdrawal.
* Verifies and process full offsetting.
* Verify client of both individual and micro finance for possible double record.
* Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
* Answering screening and forwarding incoming phone calls.
* Receiving and sorting daily mail.
* Greet clients as soon as they arrive and connect them with the appropriate party.
* Answer the phone in a timely manner and direct calls to the correct offices.
* Create and manage both digital and hard copy filing systems for all partners.
* Handling billing statement of the customer and manage cash register and monitor transactions.
* Keep account of cash and sales as per conventional procedure, encoding and securing sales data entry.
* Maintain and update the registers and all books related to the cash transaction.
* Making inventory and provide food and beverages supply.
* Update data base regularly and documented all transactions manually and in the system.
* Assist all guest for their inquiries and notification. maintain accurate information and service availability.
* Provide necessary procedure for every complain and services issues and take necessary action.
* Taking reservation thru phone and verbal communication.
* Taking corrective action as needed to ensure the standards are maintained.
* Handle guest questions and concerns professionally and courteously.
* Must utilize available resources to provide excellent guest satisfaction.