assistant general manager
kitch Food Company
Total years of experience :15 years, 5 Months
Spearheaded development in service quality, menu design, innovation,
sales and profitability.
• Closely monitored beverage inventory for the restaurant / bar, and
stayed within budget to ensure higher profits.
• Supervised and managed employees. Managed all day-to-day
operations. Understood employee positions well enough to perform
duties in employees' absence.
• Created and maintained good working relations with suppliers,
negotiate terms of business and costs to the benefit of the restaurant.
• Promoted excellent public relations and professionally handle guest
complaints or concerns to ensure satisfaction and return.
• Trained and mentored new hires regarding company policies and
procedures for standardized operations.
• Provided leadership and oversight on all projects end to end, including
projecting timelines and critical paths, collaborating with Asset Manager
for support
• Worked with Asset Manager to identify and propel product, service and
guest experience enhancements initiatives through business judgment
and analytical findings
• Developed budgets and operating plans with the Executive Committee
• Established staffing requirements and supported in recruiting, selecting,
hiring, training and developing of the pre-opening team as needed
• Prepared and presented reports to Management on all project and pre opening
plan updates
• Planned menus and food utilization based on anticipated number of
diners, directed supply and inventory processes, monitored food item
and supply usage, and accounted for inventory valued.
• Managed all aspects of special events such as order food, manage
staff, and oversee the event, as well as troubleshoot any issues that
may arise.
• Completed daily staff pre shift meetings, progress reports and staff
reviews.
• Organized and directed worker training programs, resolved personnel
problems, and investigated and resolved complaints regarding food
quality, service, or accommodations.
• Coordinated activities with the kitchen to ensure all orders were
expeditiously processed and ready for serving in a timely manner while
ensuring quality standards were maintained.
• Managed work procedures and expedites workflow
• Provided managerial coverage to beverage areas in the absence of a
beverage manager
• Worked with management to develop marketing and promotional ideas
to enhance Sales
• Supervised and managed associates. Managed all day-to-day
operations. Understands associates positions well enough to perform
duties in associates absence
• Perform all other duties as assigned by Food & Beverage Manager
• Assist the Food & Beverage Manager to oversee the Food & Beverage
operations
BMGT
