Outpatient Manager
Dar Alteb
Total years of experience :15 years, 0 Months
Creating and supervising daily patient satisfaction survey
• Solving all the patient’s complaints and to meet all their needs
• Making training for OPD staff members including customer care and
communication skills
• Keeping all the clinics inside and outside clean, neat and comfortable
for all patients
• Arrange the time for the OPD clinics on a daily basis
• Use computer systems to perform daily activities and tasks (SAP)
• Supervising all daily billing and closing
• Calculating all visits for Doctors in daily basis
• Communicate with all doctors for timing or excuses
Ensure patient satisfaction
Doing the best to solve all the patients complaints & to meet all their needs
Scheduling for all patients there surgeries or sessions
Scheduling the all surgeries for each doctor every week
Arranging the time for the OPD clinic and also in-patient as daily basis
Using computer system in daily activities & tasks (IFA) &(Acc pack - DMS)
Publishing all the advertisement on newspaper
Being sure and accurate for delivering SMS to all the patient and new target patient
Making new deals to send more referrals from other companies or clinics
Achieving the monthly
Leading a professional team of care, help & support Making outstanding efforts to reach the maximum revenue
Preparing what needed for making good doctors’ visits from outside the center
Supervising the receptions members and the call center employee
Delivering the statics and reports for my direct managers
To achieve sales target
Commit to customer delivery deadlines
Ensure customer satisfaction
Focal person for all orders from warehouse and work shop
Work with the branch team to meet work objectives
Product and offer demonstrations to customers
Identify customers’ needs and handle customers' complaints
Using computer system in daily activities & tasks ( SAP- CITRIX)
Use of Microsoft access and excel to create database sheets for different reports
Use of customer profiling models to increase team productivity
Making daily sales and cashier transactions reports
To achieve sales target
•Commit to customer delivery deadlines
•Ensure customer satisfaction
•Focal person for all orders from warehouse and work shop
•Work with the branch team to meet work objectives
•Product and offer demonstrations to customers
•Identify customers’ needs and handle customers' complaints
•Using computer system in daily activities & tasks ( SAP- CITRIX)
•Use of Microsoft access and excel to create database sheets for different reports
•Use of customer profiling models to increase team productivity
•Making daily sales and cashier transactions reports
To achieve sales target
Selling company products to customers
Responsible for contract deals
Receive goods’ shipments from warehouse and its distribution to different units
Responsible for information desk
•Answer customer queries
•Lease between customers and institute management