Mohamed Reda

handling all night shift issues

- Checking all the Outlets and ensure that all the Staff are complete.
- Handle Guests Complaints, and solving it.
- Giving a daily Report about the hotel to the General Manager.
- Greeting all the V.I.P. Guests.and giving Instructions to put Amenities.
- Checking the daily Outlets Events.
- Checking the Lunch & Dinner Buffets.
- Monitor departmental costs to ensure performance against budget.
- Monitors Front Office personnel to ensure guests receive warm attention recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- Ensure proper training and procedures are in place to ensure provision of quality services.
- Checking the Staff Performance and Hygiene.
- Making the Rooms Inspection & Public Area Snag List as a daily Basis.
- Replacing the Night Manager & Assistant Front Office Manager during their Vacations.

-Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
-Assists in VIP’s arrival departure in absence of guest relation officers.
-Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
-Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
-Assists in sending guest messages or faxes.
-Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
-Assists in handling room lock problems.
-Prepares and checks for VIP’s arrival and escorts guests to rooms.
-Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
-Operates the front office computer system in order to assist front office attendants.
-Checks group department, fit and ensure switchboard makes appropriate wake up calls.
-Handles guest complaints and other related problems and reports on the Assistant Manager’s log. .
-Assists reception, business centre, cashier, concierge and bell captain during they are busy.
-Answers guests inquires, handles complaints and attend to the needs of the guests.
-Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
-Authorizes charges to be made for late departures and/or compliments on them.
-Promotes and maintains good public relations.
-Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
-Follows up in credit check report, liaise with credit manager.
-To discuss all matters that needed to follow up with the next shift Reception Manager.
-Approves the working schedule for the front office attendants and submits them to front office manager (HO).
-Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

- Checking all the Outlets and ensure that all the Staff are complete.
- Handle Guests Complaints, and solving it.
- Giving a daily Report about the hotel to the General Manager.
- Greeting all the V.I.P. Guests.and giving Instructions to put Amenities.
- Checking the daily Outlets Events.
- Checking the Lunch & Dinner Buffets.
- Monitor departmental costs to ensure performance against budget.
- Monitors Front Office personnel to ensure guests receive warm attention recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- Ensure proper training and procedures are in place to ensure provision of quality services.
- Checking the Staff Performance and Hygiene.
- Making the Rooms Inspection & Public Area Snag List as a daily Basis.
- Replacing the Night Manager & Assistant Front Office Manager during their Vacations.

- Making the Rooms Occupancy and Revenue.
- Checking all the Outlets and ensure that all the Staff are complete.
- Handle Guests Complaints, and solving it.
- Giving a daily Report about the hotel at night to the General Manager.
- Greeting all the V.I.P. Guests.
- Checking the daily Outlets Revenue.
- Checking the Breakfast Buffet in the Morning.
- Monitor departmental costs to ensure performance against budget.
- Monitors Front Office personnel to ensure guests receive warm attention recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- Ensure proper training and procedures are in place to ensure provision of quality services

- Report For Duty Punctually Correctly Presented In Full Uniform.
- Bringing Any Complaints, Suspicious Behaviors or Grievances of the Staff or Guests to the Attention of the Duty Manager.