Mubashir Ameer, Senior Call Center Manager

Mubashir Ameer

Senior Call Center Manager

REMOTE OUTSOURCING ZONE PVT LTD

Location
Pakistan - Karachi
Education
Bachelor's degree, Arts and Business
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

Senior Call Center Manager at REMOTE OUTSOURCING ZONE PVT LTD
  • Pakistan - Karachi
  • My current job since July 2018

Duties: Recruiting, Training, assigning, coaching, counselling, and disciplining employees, Selecting team leaders from the agents, Handling the Floor,
Timeline their team will use to reach its end goal. Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.

Call Center Executive at The Resource Group (TRG), Digital Global Services (DGS).
  • Pakistan - Karachi
  • October 2017 to June 2018

Campaigns worked for:
charter communications
spectrum communications
comcast xfinity cable communications
time warner charter communications
windstream communications
frontier communications
hughes network communications
cox communications
centurylink communications
bright house communications.

Floor Manager at Client Care Services (CCS)
  • Pakistan - Karachi
  • March 2016 to July 2017

Duties: Recruiting, Training, assigning, coaching, counselling, and disciplining employees, Selecting team leaders from the agents, Handling the Floor,
Timeline their team will use to reach its end goal. Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.

Manager, Negotiator, Verifier & Agent at Call Center Technology (CCT)
  • Pakistan - Karachi
  • February 2009 to November 2015

Conducting as an (CSR) - (TSR) Customer Services Representative and Tele Sales Representative and a Manager, Negotiator, Verifier & Agent.

Senior Customer Service Executive at The Resource Group (TRG)
  • Pakistan - Karachi
  • May 2007 to August 2008

USA Campaigns: My tell Communication, Union telecom.
USA, Charter Communication also as a Team Leader

Education

Bachelor's degree, Arts and Business
  • at Government College for Boys Abbottabad
  • June 1994

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills. I feel that a relationship with your company would be mutually beneficial, as my educational background, Over 13 years Call Center experience, and qualifications would make me a perfect fit for your Esteemed Organisation, I would like to thank you for your time and attention, and I hope to have the chance to discuss the opening with you in person.

Specialties & Skills

Motivational Interviewing
leadership quality
Client Loyalty
Teamwork
Communication Consultancy
BANKING
CONFIGURATION MANAGEMENT
CONTRACT MANAGEMENT
CONVERSION
CRYSTAL REPORTS
CUSTOMER RELATIONS
DATABASE ADMINISTRATION

Languages

English
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