Customer Service Representative
Intelenet Global Services Pvt. Ltd.
Total years of experience :7 years, 10 Months
• Attending inbound calls of the customers and resolving their queries on the first go.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Listen to the issues reported by the customers carefully and making sure that the issue is resolved.
• Keep records of all conversations in our call center database in a comprehensible way.
• Keep record of all the cases on the daily basis and call back where required.
• Getting up to date with the latest information and deliver the same to the valuable customers.
• Handling the calls of UK customers and respond according to their queries
• handle all the complex customer queries, complaints, issues and questions calmly.
• maintain the coordination with supervisors, team leaders, people in charge, and other individuals to collect information.
• monitor the random calls daily for the reduction of number of mistakes or errors and for better performance as well.
• Providing the correct and keep updating the customers with the latest information.
• Serve the Internet Café Customers.
• Attend the customer Calls.
• Diagnose the Desktop and laptop problem.
• Sell the items related to the computer as demanded by the customer.
• Provide the optimum solution for the computer problems.
• Achieved record profitability of restaurant operations.
• Leading sales, food/service quality and guest satisfaction.
• Unified front- and back-of- house staff to create a cooperative team committed to premium guest service and optimum profitability.
• Responsible for scheduling, and management of all restaurant staff.
• Provide coaching to the IELTS students.
• Attending clients and guide them the best to achieve their goals.
• Maintaining records of clients and getting feedback to generate the leads.
• Suggesting the best options to the students as per their needs.