Ernie Estrebillo

Provide day-to-day technical support for applications, end user hardware and software needs.
Responsible for providing routine, technical support and maintenance for desktop, laptop, printers, monitors, PDA devices, scanners, raspberry PI, IP phone and network systems including hardware, application software, operating systems and connectivity.
Responsible for effective provisioning, installation or configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Troubleshooting, supporting, managing and maintaining applications, hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.  Experience in dealing with vendors and users at all level.
Consult with and advise Users on administrative policies and procedures, technical problems, priorities, and methods related to IT.
Proactively schedule maintenance activities on end user machine.
Updating and auditing IT assets in IT inventory portal.
Conducting IT daily checks for MDF, IDF, IT car, PDA racks, IT hotline customer number.

Advance Troubleshooting Hardware and Software.
Software Installation and programs
Advance knowledge in Networking Skills
Expertise in troubleshooting of common software and network issues.
Browsing Internet Installation
Installed Operating System and Application program (Windows OS, Windows Servers, Linux etc.)
Proficiency in Microsoft Office Software
Experience in installation and configuration of VOIP phones
Experience in installation and configuration of Biometric System including fingerprint, face scan and RFID cards for vehicles.
Experience in Installation of CCTV Cameras (DVR, NVR, XVR devices)
Proficient in executing hardware and software updates when necessary, analyzing and implementation of fault tolerant systems
Proficient in the installation, configuration and troubleshooting of the following, OS (Windows 2008/2012 Server Enterprise and standard edition, Windows 10
Advance knowledge in installation and configuration of different anti-virus software (AVAST Pro, AVG, Symantec, Norton, Kaspersky etc.)
Proficient in remote troubleshooting thru network and internet. (MSTSC, MSRA, VPN, Third party remote application)
Proficient in writing technical reports and giving technical approach on common and advance technical Problems.
Communicating with the vendors regarding for IT needed items and equipment
Skilled in freelancing, setup on various private offices updating there I.T related problems and deployment of Computer and network Infrastructure.
Team Oriented and Proficiency in English Writing and Speaking.
Fast Learner and interest in difficult technical and network Issues.
Advance understanding in different kinds of viruses and uses and array of techniques in troubleshooting it.
Strong knowledge of Service Manager and understanding of CCTV monitoring

RESPONSIBILITIES:

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Participates in technical research and development to enable continuing innovation within the infrastructure.
• Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers and partners.
• Assist project teams with technical issues in the Initiation and Planning phases of standard Project Management Methodology.
• Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
• Accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation
• Hardware and software installation
• Troubleshoot and resolves IT issues via phone, web and in person channels
• Installation and configuration of Cisco phone
• Used Ticketing System to support end user (Ensures all incident are resolved against SLAs
• End to end support to user
• Provide and reports all minor/major incidents to the IT team.
• Responsible for the inventory of IT Assets/Equipment.

RESPONSIBILITIES:

• Handle daily technical support activities on desktop support, data network and server management.
• Oversee and update assigned support service requests.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Setup computers and install software for various applications and programs.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Assist user and agent basic issue, concern
• Create/reset user account password in domain
• Configure email Outlook, IP Phones, switches and cameras
• Reimage of desktop, laptop, etc.
• Install and Configure of network printer
• Installation, configuration of Attendance Management Integrated Security Fingerprint Software (Biometric), enrolled user.
• Perform actual installation and activation of point-of-sale (POS) terminal at RAMCAR food group stores site.
• Perform troubleshooting and maintenance of POS terminals currently installed in different store sites that are assigned/within area of responsibility/zone.
• Perform ad hoc tasks or projects that are related. Line of work as assigned by management from time to time.

RESPONSIBILITIES:

• Assist user and agent basic issue, concern
• Reset user account password in domain
• Configure Exchange Email Outlook
• Reimage of desktop, laptop, etc.
• Install and Configure of network printer and scanner
• Install basic application such as Citrix, Browser, Java, Flash player, PDF, etc.
• Use ticketing software for the issue, concern, response to user agent (SPICEWORKS)
• Configure and set up of network IP phone and switches
• Configure Internet Proxy setting
• Reformat desktop, laptop and install basic apps..
• Manage, analyze, troubleshoot hardware, software and network problem
• Install Cisco Agent Software and Cisco Supervisor software
• Troubleshoot concern using RDP remote desktop (MSRA, MSTSC)
• Configure user internet access
• Set up workstation, desktop, laptop, etc.
• Send a mandatory details regarding to the servers status
• Reset user cockpit local account
• Install and update SOPHOS antivirus
• Install and upgrade Microsoft Windows Operating System, MS Office related apps

RESPONSIBILITIES:

• Assist employee needs technical support and other IT related problems
• Managing Active Directory Domain Controller (AD)
• Maintenance and installing of business application such as Bizbox, QuickBooks software
• Setup, configuration and maintain Microsoft outlook, email account, yahoo mail, website
• Advanced troubleshooting and develops solutions to Windows XP, Windows 7, Server 2003, 2008 etc. related problems
• Administration of Servers, handling user names and providing password, creating a domain
• Configuring DHCP and DNS, Creating GPO’S to control Network and technical aspects
• Maintain, installing, configuration of pfsense software (open source firewall) use to monitor employee and to limit internet usage
• In charge in computer equipment and network problem
• Set up and install IT related product such as computer, laptop, printer, scanner etc.
• Set up and install direct and local phones

• IT Infrastructure Troubleshooting and Problem Solving
• Demonstrated ability to perform advanced troubleshooting and develops solutions to Windows Server 2003 and 2008 related problems
• Administration of Servers, handling user names and providing password, creating a domain and running and monitoring business related systems such as LEXSYS technologies.
• Configuring DHCP and DNS, Creating GPO’S to control Network and technical aspects affecting work environment.
• Responsible in coordinating with clients and contractor in updating the system and periodical backup and recovery of servers and switches if a major problem occurs.
• Responsible in Running Policy of the domain thru network maintaining users (DFS, GPO’s, DNS, DHCP)
• Responsible in handling and Migration of users in the domain and recording changes every day, weekly and monthly.
• Running the website hosted from outside source with the same domain name but thru DNS it is forwarded and recorded.
• Provide hands on support to ensure availability, reliability and redundancy in a 24/7 enterprise environment.
• Installation of EC3 system used for Taguig Command Center Ticketing and GPS Tracker (Global Positioning System) for vehicle monitoring (SNAPTECH)
• Configuration and installation of Huawei Management System used in Taguig Command Center (software used by agents to communicate clients)
• Handling SQL Servers used by EC3 system software and GPS Tracker
• Handling SQL Servers used by POS system Such as LEXSYS and TTS for Maintenance and backup.
• Maintain backup of CCTV recording
• Maintain records of incoming, out bounds calls, incidents and service request
• Installation, configuration, creating agent log in and ensure that the agent log in system is properly running
• Monitoring and maintenance of CCTV cameras
• Creating a graphical report for the inbound, outbound calls, emergency calls using pivot table
• Maintain the backup record of incoming, outbound calls, and recording of CCTV cameras
• Assisting agents needs technical support and other IT related problems
• Installation, configuration of Attendance Management Integrated Security Fingerprint Software (Biometric)
• Create, assigning, implementation of employee shift schedule
• Configuration and installation of Huawie IP Phones and Switches
• Managing Active Directory Domain Controller (AD)

RESPONSIBILITIES:

• Engineering of infrastructure related solutions to support operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements.
• Install and configure application, quickly arrange repair for hardware in occasion of hardware failure.
• Verify that systems are working properly.

• Setup security policies for users. A systems administrator must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
• Update system as soon as new version of OS and application software comes out.
• Handling helpdesk calls for basic troubleshooting routing for clients and customers
• Responsible for conducting investigations (primary) and responding to network/technical intrusions (secondary).
• Responsible for establishing a chain of custody for evidence, conducting necessary computer forensics, including bit stream backups of suspect media and hard drive analysis.
• Responsible for coordinating with the numerous groups which could be involved in responding to intrusions, as well as conducting follow-up investigations to such incidents.

RESPONSIBILITIES:

• Responsible in repairing and assembling of all City hall computer properties and other IT related works.
• Assisting network technician or network cabling and different kinds of network problem.
• Assisting in installing network telephones and CCTV cameras.
• Taking calls from different barangay offices, schools, and other agencies/departments that need technical help.
• Assist in inventoring of all City hall computers and other types of technical gadget.