Customer Service Assistant
Dubai Airport
مجموع سنوات الخبرة :8 years, 3 أشهر
DUBAI AIRPORTS
Ground Crew Customer Service staff
Dubai, UAE
2015-2017
-Checking passengers in for flights
-Assisting disabled passengers or those travelling with young children
-Giving passengers up-to-date information on flights
-Receive calls, assisting passengers with all enquiries, including lost or delayed baggage
ANSAR GROUP OF COMPANIES
(Receptionist / Customer Care Assistant / Sales Associate)
Doha, Qatar
2013-2015
-Greet and welcome guests as soon as they arrive at the office
-Direct visitors to the appropriate person and office
-Answer, screen and forward incoming phone calls
-Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
-Provide basic and accurate information in-person and via phone/email
-Receive, sort and distribute daily mail/deliveries
-Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
-Order front office supplies and keep inventory of stock
-Update calendars and schedule meetings
-Keep updated records of office expenses and costs
-Perform other clerical receptionist duties such as filing, photocopying, and faxing
CENTRAL MALL
Customer Care Assistant
Binan City, Laguna, Philippines
2011-2012
-Manage large amounts of incoming calls
-Identify and assess customers’ needs to achieve satisfaction
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
-Follow communication procedures, guidelines and policies
-Resolve customer complaints via phone, email
KOOPERATIBA NG PULIS AT SUNDALO
Office staff / Operation Assistant
Santolan, Quezon City, Philippines
2007-2010
-Forwards information by receiving and distributing communications; collecting and mailing, correspondence, copying informations. Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations
-Serves client by backing-up receptionist; answering questions; forwarding messages, compute client refunds, debt, and loans.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.