Nina Nicole Toribio

-Managed daily office operations, ensuring smooth functioning of administrative tasks.
-Coordinated office supplies, vendor management, and office maintenance.
-Handles incoming phone calls, emails and directed inquiries to the appropriate departments.
-Maintained employee records, ensuring compliance with company policies and local regulations.
- Processed visa applications, renewals, and work permits through the DMCC portal.
-Managed renewal of office-related documents, ensuring compliance with DMCC regulations.
- Acted as the point of contact for delivery services and courier inquiries.
- Assisted in event planning and coordination for company meetings, conferences, and team-building activities.
-Purchased pantry and office supplies, ensuring inventory levels were maintained.
-Managed printer supplies and troubleshooting, ensuring smooth functionality of office equipment.
-Prepared salary certificates and other HR-related documents as needed.
-Handled petty cash management and processed reimbursements through company systems.
-Coordinated the timely processing of office bills and utility payments, ensuring accurate records in the office system.

-Greeted clients warmly upon arrival, providing excellent customer service and ensuring a positive experience.
-Answered phone calls, responded to client inquiries, and scheduled appointments.
-Managed the appointment calendar, ensuring efficient scheduling and minimizing client wait times.
-Handled client check-ins and check-outs, processed payments, and maintained accurate transaction records.
- Assisted with customer service issues, resolving complaints in a professional and timely manner.
-Managed salon’s daily administrative tasks, including filing, organizing documents, and maintaining client records.
-Ordered and maintained inventory of salon products, supplies, and equipment.
-Coordinated with stylists and other staff to ensure smooth workflow and timely service.
-Ensured cleanliness and organization of the front desk and salon area.
-Handled minor repairs and reported larger maintenance issues to management or external contractors.
-Handled requests for permits and licenses, submitting applications and renewals through the online portal.

-Assisted customers with account-related transactions, including deposits, withdrawals, fund transfers, and balance inquiries.
- Processed checks and other banking transactions accurately and efficiently, ensuring compliance with bank policies.
-Handled large sums of cash with accuracy, performing daily cash balancing and reconciliation.
-Opened and closed customer accounts, including savings, checking, and other types of accounts, ensuring proper documentation and adherence to bank policies.
-Worked with management and back-office teams to resolve any issues in a timely manner.
- Addressed customer complaints or discrepancies regarding their accounts or transactions.
-Processed and received SSS payments for employees and self-employed individuals, ensuring accurate payment entries

-Reviewed loan applications and supporting documents to ensure completeness and compliance with bank policies.
- Verified borrower information, such as employment history, income, credit history, and collateral (if applicable). - Assisted customers with loan inquiries, explaining the bank’s loan products and eligibility requirements.
- Prepared loan documentation, including contracts, terms and conditions, and disclosures.
- Assisted with loan documentation reviews and corrected any discrepancies before approval.
- Processed approved loans for disbursement, ensuring that funds were released accurately and on time.
- Monitored ongoing loans, including payment schedules and outstanding balances.
- Assisted with follow-ups on late payments and loan arrears, ensuring timely communication with clients.
- Worked closely with the collections team to resolve delinquent loans and ensure compliance with recovery

- Accurately inputted sales, inventory, and other business-related data into the company’s system.
- Ensured timely and accurate encoding of documents, forms, and other records to maintain organized databases. - Verified the correctness and consistency of data entry to minimize errors and discrepancies.
- Assisted the sales team with processing orders, preparing delivery schedules, and ensuring timely deliveries to customers.
- Monitored inventory levels and communicated with the warehouse to ensure stock availability for sales.
- Maintained accurate records of sales transactions and van operations.
- Assisted with other ad-hoc duties as assigned by supervisors or management.