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Noah  Hasan, call center agent

Noah Hasan

call center agent·Talabat

United Arab Emirates

Diploma, Faculty of Languages and Translation

Work experience

Total years of experience: 5 years, 1 months

call center agent

October 2017 - October 2018

Talabat

Cairo, Egypt

October 2017 - October 2018

Work Duties and Experience
• Managing to work under pressure.
• Acquiring multitasking skills.
• Making outbound calls to inform customers about the expected delay.
• Following up the food delivery process.
• Learning the secrets for Phone Etiquettes.
• Handling angry customers in a professional way.
• Gaining oral and written skills both in English and Arabic.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Marketing Agent

August 2016 - October 2017

ONELINK Co. - Egypt – Oct. 2017

Cairo, Egypt

August 2016 - October 2017

Work Duties:
• Responding promptly to customer inquiries via phone.
• Taking training by ONELINK team in marketing and sales.
• Supporting the team with new brilliant ideas.
• Managing to achieve the Monthly target.

Company industry:
Marketing
Job role:
Marketing and PR

A marketing agent

February 2015 - July 2016

Centro Global Solution

Cairo, Egypt

February 2015 - July 2016

Work Duties:
• Marketing Medical Products to senior citizens in USA.
• Taking trainings by Centro team in marketing and sales.
• Gaining presentation skills.
Managing to achieve the Monthly target

Company industry:
Marketing
Job role:
Marketing and PR

Call Operator

May 2013 - August 2014

Royal Grand Hotel Egypt

Sharm el Sheikh, Egypt

May 2013 - August 2014

Work Duties and Experience:
• Learning the secrets of Phone Etiquettes.
• Delivering exceptional customer service by professionally receiving and responding to incoming telephone calls from The Guests and Coworkers.
• Assisting guests by answering questions and transferring telephone calls the other hotel departments.
• logging all wake-up call requests and performing wake-up call services.
• Learning the secrets for Phone Etiquette.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Al-Azhar University

August 2017

August 2017

Diploma, Faculty of Languages and Translation

Egypt

Al-Azhar University

August 2017

August 2017

Bachelor's degree, simultaneous Interpretatin

Egypt

B.A Of Simultaneous Interpretation ( Total Grade: Very Good With Honors).

Skills

phone etiquette
Expert
phone etiquette
Expert
Microsoft and Excel
Expert
Microsoft and Excel
Expert
Problem Solving
Expert
Problem Solving
Expert
Phone Handling
Expert
Phone Handling
Expert

Languages

Arabic
Native Speaker
English
Expert