Customer Services Team Leader & Social MediaCoordinator
ten spa
Total years of experience :4 years, 3 Months
Recruiting employees, training staff, analyzing inquiries and
developing new strategies and procedures.
Handle Escalated Calls, Complaints, questions and queries as
necessary.
Document general reports on each team member’s performance in
order to achieve target and meet goals.
Track and ensure that all escalated cases are monitored and resolved
promptly.
Following up monthly reports and present it to the Chief Operating
Officer.
Collaborate with marketing team to create a social media calendar.
Responding to consumer queries
Enhancing Brand visibility and accessibility
Manage and oversee social media content
Coordinate with the advertising agencies, PR Companies and events
Companies to finalize all promotion and advertising.
Fostering relationships between clients, suppliers, and vendors.
Following up on video filming and production.
.- Monitoring Comments and interact with social media community.
. -Develop and curate engaging content for social media platforms.
.- Planning advertising campaigns.
.- Provide constructive feedback.
.- Research current Trends and audience preference.
.- Monitoring Customer engagement via social media.
how leader should lead and how to deal with the teams and the company decisions
