Customer Service /sales coordinator /Office Manager
Al Borj Medical Center
مجموع سنوات الخبرة :14 years, 3 أشهر
• Respond to customers’ communications, by email and phone.
• Manage sessions’ booking.
• Uphold VIP clients’ accounts.
• Convey to customers all the necessary clarification on the services and procedures of the clinic.
• Escalate and resolve concerns raised by the customers.
• Attend to customers’ complaints in timely manner.
• Follow up with customers after procedures to confirm full satisfaction.
• Conduct negotiation on prices and clarify pre-operation requirement.
• Set frequent plans to generate new leads.
• Propose and assist in the marketing of the clinic.
• Continuously work on improving the positive reviews on the clinic’s services.
• Fully in charge of the office’s daily requirements including calls; emails; supplies; equipment; bills, nurses’ attendance, …
• Manage office operations and procedures; marketing, authorities’ permits…Strong analytical skills, capable of assessing conditions and implementing appropriate intervention.
• Manage contracts and price negotiations with office vendors, service providers and office lease.
• Prepare and send weekly /monthly reports.
• Handle Inbound and outbound calls.
• Address patient enquiries in a timely and accurate manner.
• Coordinate between clinic/hospitals and update bookings.
• Call back patient and handle all inquiries.
• Report any received complaints immediately, by email, and follow up on action.
• Ensure proper/clear communication with the patients.
• Ensure full satisfaction of the patients before ending the call.
• Resolve complaints by investigating problems and developing solutions.
• Track Marketing and event updates.
• Promote all services provided by SEHHA.
• Generate and raise feedback from the patients to clinic and higher management.
• Prepare reports.
• Make recommendations to management on work procedures.
• Obtain and proper record of all relevant information to maintain database.
• Complete all e-referral through the system Cisco.
• Maintain patients’ booking given medical complaint.
• Maintain appropriate records on the updates of the procedures.
• Follow up on open cases with the clinic and related departments.
• Perform all related duties as per SEHHA excellence standards
• Obtain health history for each student as per HAAD guidelines.
• Register student files and system Date entry
• Screen and evaluate findings of deficit in vision hearing, scoliosis, and growth.
• Promote and protect the optimal health statue of school age children.
• Interpret the health statue of students to parents and to school personnel.
• Plan and implement school health management protocols.
• Report immediately injuries /illnesses.
• Provides health education and anticipatory guidance as per guidelines.
• Report any incident in due times.
• Timely replenishment of the clinic’s equipment and medicines.
• Gauged customer satisfaction of park guests and addressed guest issues.
• Ensured that all lifeguards were CPR and First Aid trained.
• Ensured compliance with park policies.
• Assisted with facility inspections.
• Developed and promoted aquatic park promotions and marketing efforts.
• Ensured proper maintenance and inspection of pool facilities
• Routinely supervising aquatic staff while ensuring proper operation
• Provided administrative support for the Park by maintaining current memberships files release forms,
facility usage and report logs.
• Collect payment, registers transactions on system and issues receipts, perform cashier responsibilities when required.
• Performed general office work; answers telephones; types letters, memos, and other information as
necessary. Maintains an adequate supply of informational flyers, brochures, and pamphlets.
• Assisted the Park management in insuring the safe experience of the customers.
• Insured safety measures applied in all the park area.
• Assist with first aid and provide medical assistance when required.