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Oumayma Foutouh, Guest Relations & Entertainment Staff

Oumayma Foutouh

Guest Relations & Entertainment Staff·Ramada by Wyndham, Dalaman

Türkiye

Bachelor's degree, Bachelor's Degree in International Relations

Work experience

Total years of experience: 0 years, 7 months

Guest Relations & Entertainment Staff

July 2025 - September 2025

Ramada by Wyndham, Dalaman

Antalya, Türkiye

July 2025 - September 2025

Managed guest communication and costumer satisfaction in a fast-paced international environment.

Coordinated entertainment activities and supported event organization for hotel guests.

Worked closely with multicultural clients, improving interpersonal and relationship-management skills. Collected guest feedback and assisted in resolving customer concerns professionally.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relations & Entertainment Staff

June 2024 - September 2024

My Home Resort Hotel, Antalya-Alanya

Antalya, Türkiye

June 2024 - September 2024

Assisted in organizing wellness and recreational programs for international guests.

• Collaborated with team members to ensure excellent customer experience and service quality. • Developed communication, teamwork, and time-management skills in a professional hospitality environment.

• Maintained a positive and welcoming atmosphere while handling guest requests efficiently.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Karabük University

June 2026

June 2026

Bachelor's degree, Bachelor's Degree in International Relations

Türkiye

GPA (point): 2.78 out of 4

GPA (point): 2.78 out of 4

During my academic studies in International Relations, I developed strong analytical, communication, and teamwork skills through various university projects, group case studies, and research-based assignments. I also gained practical professional experience in the hospitality sector, working in five-star resorts as an animator and guest relations staff member, where I strengthened my customer service, intercultural communication, and problem-solving abilities in a dynamic environment. In addition, I participated in student activities and coordination tasks that helped me improve my organizational and teamwork skills. These experiences combined have allowed me to build a well-rounded profile that connects academic knowledge with real-world professional practice.

Skills

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INTERNATIONAL RELATIONS

Intermediate

MANAGEMENT

Intermediate

MOTIVATIONAL SKILLS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Turkish

Expert

Training and Certifications

Certifications
International Conference for Young Scientists and Scholars
Vasyl Stefanyk Precarpathian National University
Feb 2025
The Rotterdam Convention in Depth, UNITAR
the United Nations Institute for Training and Research (UNITAR)
Jul 2025

Training
First Aid Lifeguard
May 2019

Hobbies and interests

Cultural Activities
Music
Traveling,
Photography,
Learning New Languages,
Public Speaking,
Fitness & Wellness,