PATNALA RAVI TEJA

• Managed and coordinated high-priority incidents and ensured timely service restoration within SLA timelines.
• Handled Change Management activities including impact assessment, implementation validation, and CAB
coordination.
• Acted as a key point of contact for stakeholder communication during critical incidents and change activities.
• Worked closely with cross-functional teams to drive issue resolution and operational stability.
• Performed validation checks and ensured operational consistency during deployments and changes.

• Monitored production environments and supported incident resolution activities in a 24x7 support model.
• Worked on incident tracking, escalation handling, and communication with internal teams.
• Utilized Kibana and Grafana for monitoring, log analysis, and proactive troubleshooting.
• Ensured timely updates and proper documentation of incidents and operational activities.

• Handled major incident TRT calls and coordinated resolution activities for critical business-impacting incidents.
• Managed stakeholder communication, customer notifications, and escalation handling during outages.
• Monitored server and application performance and supported troubleshooting activities.
• Worked on incident management, password resets, service requests, and operational support tasks.
• Followed ITIL processes for Incident, Problem, and Change Management.