Mahmoud Salah

• Prepare and validate FATCA/CRS reports for submission to tax authorities across Egypt, UAE, Oman, and Bahrain, in line
with global reporting deadlines
• Review customer data to confirm correct reportability status before submission
• Identify data quality issues, investigate root causes, and coordinate corrections with reporting teams
• Track team progress against reporting deadlines and flag risks to completion
• Maintain and update internal reporting procedures and documentation
• Deliver internal training sessions on FATCA/CRS reporting requirements
• Support the CDD team on related due-diligence checks

• Verified KYC documentation for accuracy and completeness
• Monitored work against SLA turnaround times and reporting standards
• Investigated process issues and proposed corrective actions

• Responded to customer queries on products, services, and account issues
• Escalated complex cases to supervisors and tracked resolution
• Maintained accurate records of customer interactions and outcomes

• Managed complaint resolution and monitored recurring issues for reporting to management
• Trained and mentored team members; tracked performance against targets

• Produced weekly and monthly sales performance reports with recommendations
• Trained new representatives on products and reporting procedures