Ahmed Elmotaz Ibrahim

Managed daily customer service operations across high volume retail environments.
Supervised, trained, and scheduled customer service staff, including cashiers and trolley attendants.
Monitored POS transactions to ensure accuracy, compliance, and efficient cash handling procedures.
Handled escalated customer complaints and resolved service issues to maintain high customer satisfaction levels.
Analyzed transaction flow, customer feedback, and service performance data to identify improvement opportunities.
Implemented queue management strategies to reduce waiting times and improve checkout efficiency.
Coordinated with operations, security, and management teams to ensure smooth service delivery and store compliance.
Prepared and submitted daily, weekly, and monthly performance reports to senior management.
Supported instore marketing campaigns, promotions, and new product rollouts.
Improved communication workflows between branches and central marketing and operations teams.

Supervised frontline customer service teams to ensure consistent service standards.
Managed POS systems, transaction accuracy, and cash reconciliation processes.
Scheduled staff shifts and conducted performance monitoring and onthejob training.
Responded to customer inquiries and resolved complaints to enhance customer experience.
Ensured compliance with company policies, service procedures, and operational guidelines.
Prepared operational and service performance reports for management review.
Supported marketing activations and promotional campaigns at the branch level.
Collaborated with operations and security teams to maintain orderly store operations.

Conducted B2B and B2C market research and data collection to assess customer demand and market trends.
Prepared daily, weekly, and monthly sales and performance reports for senior leadership.
Executed digital and social media marketing campaigns to support business growth during the COVID19 period.
Coordinated with creative, sales, and delivery teams to ensure campaign alignment and execution.
Performed competitor analysis to identify market opportunities and pricing strategies.
Maintained brand consistency across digital platforms and promotional materials.
Engaged prospective restaurant and retail clients to identify requirements and close sales.
Collaborated with demand planning teams to align customer needs with supply capabilities.

Oversaw marketing campaign planning, content creation, and execution across multiple channels.
Managed client relationships and ensured delivery of tailored marketing solutions.
Recruited, trained, and supervised marketing and sales representatives.
Coordinated sales team schedules and client assignments to maximize coverage and efficiency.
Tracked weekly, monthly, and quarterly sales performance and KPIs.
Prepared sales performance reports and presented insights to senior management.
Worked closely with design teams to develop creative marketing materials aligned with client needs.
Analyzed market positioning and customer feedback to improve service offerings.

Supported advertising and marketing campaigns from planning through execution.
Managed client portfolios and maintained accurate sales and campaign performance records.
Conducted customer outreach via facetoface meetings, phone calls, and email communication.
Identified client needs, presented solutions, and managed the full sales cycle from lead generation to closure.
Achieved revenue targets in line with assigned business plans and objectives.
Assisted in organizing marketing events, promotions, and client activations.
Collaborated with marketing and design teams to produce sales collateral and campaign materials.
Reported sales trends, market insights, and area performance to senior management.