Mohamed Elsawy

Operations & Customer Service Coordinator with 6+ years of experience in operations, administration, and customer
support. Skilled in ERP systems (SAP, Odoo) and Excel reporting. Seeking to contribute to a UAE-based organization
by improving workflows and enhancing customer satisfaction.
• Supervised and coordinated daily operations ensuring timely task completion and quality standards.
• Liaised between finance, procurement, and customer service departments for smooth workflow.
• Handled customer inquiries and complaints promptly to maintain satisfaction and trust.
• Prepared management reports and KPI dashboards for performance monitoring.
• Monitored material supply and supported procurement to avoid work delays.
• Participated in national gas connection projects, improving service quality and coverage.
• Trained team members on ERP systems and customer communication.