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البشير بلا, collection officer

البشير بلا

collection officer·Commercial Bank of Qatar(CBQ)

Qatar

Diploma, Ba

Work experience

Total years of experience: 10 years, 7 months

collection officer

August 2022 - Present

Commercial Bank of Qatar(CBQ)

Doha, Qatar

August 2022 - Present

to ensure the flow rates are benchmarked and not exceeding the set targets
coverage of the portfolio be maintained
ensure to mark skip cases at early stages in order to transfer them to recovery team
ensure to block accounts and cc, debit available funds, Emi acceleration, employer contact, emails, call home country contact numbers..)
filing legal cases criminal and civil
highlight fraud no salary transfer cases
to ensure proper updation on the accounts
call backs, inquiries, complaints…
Company industry:
Banking
Job role:
Banking

Credit Controller

August 2018 - June 2022

Entertainer

Doha, Qatar

August 2018 - June 2022

Handling all company receivables in Qatar including invoice dispatch, SOA generating, follow ups on the payments, cheques deposit.. etc
Company industry:
Marketing
Job role:
Accounting and Auditing

Senior Collection Officer

November 2015 - August 2018

HKDC (Tahseel)

Doha, Qatar

November 2015 - August 2018

Consistently and successfully apply various collections techniques, including calling, field visit,
dunning activities, etc., on company asset portfolio.
* Manage and control collections activities associated with asset products of the company and for
different clients.
* Obtain recent information on the debtors address and details of assets owned by them.
* Search for absconding, defaulting customers and establish contact with them through various
modes.
* Update the system regarding various collection and recovery activities.
* Handling meetings with the customers related to settlements and other payment plans.
* Reporting directly to the Team Leader-Collections for daily activities and MIS.
Company industry:
Banking
Job role:
Accounting and Auditing

Customer Care Agent

-

-

Resolve customer complaints via phone, email, or social media.
* Greet customers warmly and ascertain problem or reason for calling.
* Assist with placement of orders, refunds, or exchanges.
* Inform customer of deals and promotions.
* Work with customer service manager to ensure proper customer service is being delivered.
Job role:
Customer Service and Call Center

Education

HEIM

January 2011

January 2011

Diploma, Ba

Morocco

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMAIL
Expert
EMAIL
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MIS
Expert
MIS
Expert
REPORTS
Expert
REPORTS
Expert
SETTLEMENTS
Expert
SETTLEMENTS
Expert
COMPUTER SKILLS
Expert
COMPUTER SKILLS
Expert
negotiation
Expert
negotiation
Expert
problem solving
Expert
problem solving
Expert
teamwork
Expert
teamwork
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
payments
Expert
payments
Expert
digital marketing
Intermediate
digital marketing
Intermediate
sales coordination
Intermediate
sales coordination
Intermediate
operation
Intermediate
operation
Intermediate
reconciliation
Expert
reconciliation
Expert
accounting
Expert
accounting
Expert
marketing
Expert
marketing
Expert
month end
Expert
month end
Expert
management control
Expert
management control
Expert
mis reporting
Expert
mis reporting
Expert
sales representatives
Expert
sales representatives
Expert
team oriented
Expert
team oriented
Expert
time management
Expert
time management
Expert
loan servicing
Expert
loan servicing
Expert
order
Intermediate
order
Intermediate
money
Expert
money
Expert
mail
Expert
mail
Expert
outbound
Expert
outbound
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Debt Collection
Expert
Debt Collection
Expert
Collections
Expert
Collections
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Hobbies and interests

footbal games
watching movies