Team Leader
Abu Ghazaleh Intellectual Property
مجموع سنوات الخبرة :5 years, 6 أشهر
Similar responsibilities to my previous title alongside the follow:
• Responsible for managing a team of up to 10+
Members in the credit control, Collection &
Reconciliation Department.
• Quality Output Management for all technical
aspects related to the Collection &
Reconciliation Department.
• Managing internal audits.
• Report composition of monthly and annual
output to top management
• Analysing Clients Key Performance Indicators
(KPIs) on Monthly basis to steer
recommendations to increase customer
satisfaction by allocating suitable discount
packages
• Fulfilling the responsibilities of a Portfolio
Manager by managing day-to-day activities for
up to 200+ client’s accounts.
• Determining feasibility of initiating new
trademark, patents, and copyrights to eligible
accounts.
• Coordination of International and Local offices
affairs regarding Legal and Financial
complaints alongside managing and supporting
internal departments to steer problem
resolution and quality outcome..
Similar responsibilities to my previous title alongside
the follow:
• Setting up Clients Accounts and EPortal forms.
• Ensuring Client Satisfaction by resolving
day-to-day cases.
• Monitoring the credit notes received
from local and legal offices.
• Daily collection and reconciliation of the
clients’ accounts.
• Preparing international and local credit
notes received from banks and internal
offices.
• Client Interaction involvement
and requirement registration.
• Reporting to the collection and reconciliation
manager on daily basis.
courses: Jordanian Secondary Certificate – Scientific Stream