سعد صبيح الشمري

Team leader في STC Kuwait Telecom

• الكويت - الكويت
• أشغل هذه الوظيفة منذ يوليو 2013

STC employee، team leader on Retention department and call centre

Team leader في Telecom Kuwait company-STC

• الكويت - الفراوانية
• أشغل هذه الوظيفة منذ يوليو 2013

Team leader STC company on Retention & renewal team handling agents KPI & target, attendance, schedule, permission, sick leave, reporting and performance. Our work was focused on the customers who would like to transfer to another operator and offering them special offers that can be changed their minds and return to us again with high score of satisfaction and the coumnactions was from our branch face to face or through call centre.

customer service team leader في Viva Kuwait

• الكويت - الفراوانية
• أشغل هذه الوظيفة منذ يوليو 2013

Call Center Team Leader في Asnan Tower

• الكويت - السالمية
• أشغل هذه الوظيفة منذ مارس 2021

Call center Team leader, handling team performance, KPI, schedule, guest experience CSAT, cross selling, guest inquiry, focus on organization targets, reports