Team leader
STC Kuwait Telecom
Total years of experience :10 years, 11 Months
STC employee، team leader on Retention department and call centre
Team leader STC company on Retention & renewal team handling agents KPI & target, attendance, schedule, permission, sick leave, reporting and performance. Our work was focused on the customers who would like to transfer to another operator and offering them special offers that can be changed their minds and return to us again with high score of satisfaction and the coumnactions was from our branch face to face or through call centre.
Call center Team leader, handling team performance, KPI, schedule, guest experience CSAT, cross selling, guest inquiry, focus on organization targets, reports
73%
