Rahaf Manwella Rafee Nabwani

• Working with the complaints team of Shahid
• Work on 7 systems for the company to deal with customer accounts
and subscriptions. (Salesforce, Checkout, Adyen, T-Pay, SAP (Gigya),
Genesys, Clever Tap)
• Worked on Multiple Tasks (SME, Quality Editing, Data Analysis, Retention,
Support)
• Helping clients solve their problems.
• Take care to achieve the greatest satisfaction and the best customer
service.

• Public relations and deal completion officer
• E-marketing in Google, Amazon, and Noon
• Social Media (Facebook, Instagram, WhatsApp)
• Inventory

• Entering and archiving the center’s information and data completely
on a special program that was designed and programmed for the
center.
• Schedule meetings and appointments
• Coordinate with IT department on all office equipment, with constant HW & SW
checking for all the centre’s computers.
• Assist in the onboarding process for new hires and address employees'
queries regarding office management issues (e.g. stationery, Hardware, and
travel arrangements).
• Manage office G&A budget, ensure accurate and timely reporting.

• 15, 000 words have been translated and have been certified (WIKI)
• An article on cosmic physics has been translated (IBIS)

• The company’s products and services were marketed, as work was done directly within the service centers with customers, and marketing was also carried out between the employees of the company itself in its main centers.
• Then moving to work within universities with the aim of marketing the applications related to students presented by the company, introducing student offers, and activating them on their own devices.