Mohammad Alahmed

• Automation support engineer at Microsoft committed to delivering an exceptionally high level of professionalism and support to each customer.
• Responsible on handling customer issues and concerns related to Azure automation.

Act as technical consulting engineer Assist in planning and setup the devices for best protection, and to detect, quarantine investigates and remediate cyber-attacks that target the customer using the different Cisco Content Security devices such as:
•Email Security Appliances (on-premises, virtual, cloud)
•Web Security Appliances (on-premises, virtual, cloud)
.
Responsibilities included but not limited to:
• Provisioning Monitoring and deploying Cisco Content Security Devices.
• Installing, configuring and troubleshooting AsyncOS in Cisco Content Security Devices.
• Managing and upgrading Cisco Content Security Devices.
• Implementing backup, import and restore of the configuration for Cisco Content Security Devices.
• Creation and maintenance of script-like message filters in Cisco Content Security Devices.
• Performed Lab recreations and profound investigations to simulate and find solutions to customers concerns and best actions for cyper attacks.
• Troubleshooting problems related to various networking protocols like SMTP, DNS, FTP, HTTP/HTTPS, and SSL/TLS, certificates.
• troubleshooting and debugging problems in UNIX based machines
• open tickets with other vendors like sophos mcafee microsoft and monitor and trace the tickets.
• Performing live remote troubleshooting sessions for high priority technical issues.
• Interact with internal customers via telephone, chat, e-mail or instant messaging to resolve the issue accordingly.
• Maintain a high customer satisfaction score.
• Provide mentorship guidance and technical training to new team membersAct as technical consulting engineer Assist in planning and setup the devices for best protection, and to detect, quarantine investigates and remediate cyber-attacks that target the customer using the different Cisco Content Security devices such as: •Email Security Appliances (on-premises, virtual, cloud) •Web Security Appliances (on-premises, virtual, cloud) . Responsibilities included but not limited to: • Provisioning Monitoring and deploying Cisco Content Security Devices. • Installing, configuring and troubleshooting AsyncOS in Cisco Content Security Devices. • Managing and upgrading Cisco Content Security Devices. • Implementing backup, import and restore of the configuration for Cisco Content Security Devices. • Creation and maintenance of script-like message filters in Cisco Content Security Devices. • Performed Lab recreations and profound investigations to simulate and find solutions to customers concerns and best actions for cyper attacks. • Troubleshooting problems related to various networking protocols like SMTP, DNS, FTP, HTTP/HTTPS, and SSL/TLS, certificates. • troubleshooting and debugging problems in UNIX based machines • open tickets with other vendors like sophos mcafee microsoft and monitor and trace the tickets. • Performing live remote troubleshooting sessions for high priority technical issues. • Interact with internal customers via telephone, chat, e-mail or instant messaging to resolve the issue accordingly. • Maintain a high customer satisfaction score. • Provide mentorship guidance and technical training to new team members
Skills: VMware · Domain Name System (DNS) · Syslog · Active Directory

Working alongside the design team to implement a consistent user experience and a smooth flow. Always working on improving the application performance to insure a smooth journey for users. Work on bug fixing and improving application performance. Stay updated with latest technologies and implementing them to maximize apps efficiency. Monitor and maintain the computer systems and networks, installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

working within team of four people on developing desktop application to manage the infrastructure data of water authority of Jordan.