Abdulelah Alanazi ITIL PMP

Performed software application and disaster recovery testing, ensuring business readiness following a failover.
Communicated application problems and issues to management, development teams, end users, and unit leaders.
Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile
Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
Decreased system errors through the discovery of redundant data within the database, which led to working with the
Development team on the clean-up of data.
Increased knowledge and allowed for quicker turnaround on incoming requests by providing process and procedure
documentation for colleagues and business users for software applications being supported, which led to a better
understanding of application and functionality. Collaborated with developers, analysts, and project managers to expedite incident resolutions.
Assisted in application releases, projects, and system maintenance for IBM WebSphere Apps, Linux/Unix Servers,
and Oracle Databases.
Handled and assisted in the resolution of high-priority Production issues by reviewing large server logs and
thousands of lines of application code.
Coordinate upcoming support releases within applications by establishing a timeline, and documenting all coderelated issues in UAT to clientele before deployment into the production server.
Provide second-level application software support for multiple products.
Updated and opened trouble tickets in the REMEDY tracking system and updated Excel Spreadsheet.

Provided 24/7 support for web and client applications, data feeds, and batch processes to minimize business impact.
Managed schedules to ensure the availability of qualified support staff and trained new team members.
Diagnosed and resolved issues with business applications using REMEDY.
Supported application releases, projects, and system deployments on Linux/Unix servers, including reviewing
deployment documentation and deploying release packages.
Managed provisioning systems for subscriber data and facilitated data exchange between OSS/BSS systems and
telecommunication networks
.Conducted recovery operations with a focus on data sensitivity and operated applications to ensure accountability
in batch processes.
Developed and maintained Bash scripts for automating tasks, optimizing performance, and streamlining processes.
Created and managed database schemas, tables, and views, and collaborated with development teams to integrate
database solutions.
Utilized tcpdump to capture and analyze network traffic for troubleshooting and performance optimization.

- Created and managed users, computers, network printers and devices in active directory.
- Computer setup, account setup, account synchronization between accounts and other devices.
- Research IT issues and provide alterative solutions and recommendations.
- Perform data backup and recovery operations with consideration to data sensitivity.
- Testing and troubleshooting software and hardware based on the client needs.