Mazen Osman

• Managing O&M contracts for government entities including Ministry of Islamic Affairs, Ministry of Justice, and
Saudi Post.
• Overseeing operations across 200+ facilities, ensuring service continuity and full contractual compliance .
• Leading and managing 11 maintenance teams (engineers, supervisors, and technicians) across multiple locations .
• Reduced equipment failures by 25% through implementation of structured preventive maintenance strategies.
• Improved response time by 50% (from 6 hours to 3 hours), enhancing service efficiency and client satisfaction.
• Achieved 94% SLA compliance, maintaining high service performance standards .
• Managing subcontractors, ensuring adherence to scope, quality, and deadlines .
• Successfully led project mobilization and stabilization phases, ensuring smooth project startup and operational
readiness .
• Monitoring KPIs and driving continuous operational improvements .
• Coordinating directly with government stakeholders and reporting project performance .

• Supervised execution of a city-wide street lighting project in Taif .
• Managed installation and maintenance of lighting poles and control panels .
• Ensured compliance with technical specifications and safety standards .
• Coordinated with stakeholders and prepared progress reports .

• Operated and maintained medium voltage substations to ensure power reliability.
• Conducted inspections, testing, and fault diagnosis .
• Supported protection systems maintenance and troubleshooting.