Ahmed Abdulati

• Led the successful implementation of SAP SuccessFactors (Performance & Talent modules), significantly improving appraisal, development, and talent management processes across the organization.
• Managed the annual performance cycle for a workforce of 1000+ employees and 60+ managers, streamlining goal setting, mid-year and year-end reviews, calibration sessions, Individual Development Plans (IDPs), and Performance Improvement Plan (PIP) follow-ups.
• Designed and executed a comprehensive succession plan for the 'Performance & Talent Development Lead' role, paving the way for a seamless transition into the 'Performance and Talent Management Manager' position.

• Led strategic training and development initiatives with a budget exceeding SAR 7M, focusing on in-house training, professional development, and leadership enhancement.
• Developed and managed training curricula and performance dashboards to assess ROI, boost capability growth, and align with organizational objectives.
• Executed integrated assessments, Individual Development Plans (IDPs), and Performance Improvement Plans (PIPs) to drive targeted employee development and performance enhancement.
• Fostered a culture of continuous learning and improvement, resulting in increased employee engagement and retention.
• Collaborated with cross-functional teams to ensure training programs met business needs and contributed to overall organizational success.

• Developed and executed innovative performance management frameworks that significantly boosted employee engagement and productivity.
• Conducted in-depth analysis of workforce metrics, generating actionable insights that empowered leadership to effectively address talent gaps and optimize team performance.
• Led the design of comprehensive talent development programs in alignment with organizational objectives, cultivating a robust culture of continuous improvement.
• Partnered with cross-functional teams to seamlessly integrate performance management processes, ensuring strategic alignment with HR initiatives and enhancing overall organizational effectiveness.

• Elevated organizational performance by designing and executing talent management initiatives that align with strategic business objectives.
• Spearheaded the development and delivery of targeted training programs, significantly boosting employee engagement and overall productivity.
• Partnered with cross-functional teams to pinpoint performance gaps, leading to the creation of data-driven improvement plans.
• Optimized HR processes, enhancing the onboarding experience for new hires and reducing time-to-productivity.
• Cultivated a culture of continuous feedback and professional development, empowering employees to reach their full potential.
• Championed employee retention strategies that contributed to a more motivated and committed workforce.

• Acquired in-depth knowledge of legal frameworks and regulatory compliance in KSA, informing governance and organizational strategies.
• Conducted comprehensive analyses of case studies to extract best practices, enhancing critical thinking and strategic problem-solving abilities.
• Partnered with legal experts to explore effective talent management strategies, underscoring the significance of performance evaluation and employee growth initiatives.
• Cultivated exceptional communication skills, enabling effective collaboration and engagement with diverse stakeholders in performance and talent management.
• Demonstrated a proactive approach to fostering a culture of continuous improvement and employee development within the legal sector.

• Leveraged exceptional customer service skills to resolve inquiries and complaints, significantly enhancing client satisfaction and loyalty.
• Partnered with cross-functional teams to optimize processes, driving operational efficiency and minimizing call handling time.
• Conducted in-depth analysis of performance metrics to uncover trends and implement strategies for improvement, leading to a notable increase in team productivity.
• Developed and delivered training programs for new agents, nurturing a culture of continuous learning and professional growth, essential for talent management.
• Championed performance management initiatives, aligning team goals with organizational objectives to maximize overall effectiveness and engagement.