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Rehab Almehmadi, Customer Service Representative

Rehab Almehmadi

Customer Service Representative·Al-Arabia OOH

Saudi Arabia

Bachelor's degree, دراسات اسلاميه

Work experience

Total years of experience: 7 years, 8 months

Customer Service Representative

March 2025 - March 2026

Al-Arabia OOH

Riyadh, Saudi Arabia

March 2025 - March 2026

Support daily customer service operations and manage escalated issues
Maintain service quality standards and assist in onboarding new team members
Coordinate tasks to ensure smooth workflow and service continuity
Company industry:
Advertising
Job role:
Customer Service and Call Center

Front Office Receptionist

November 2024 - March 2025

Hilton Riyadh Olaya

Riyadh, Saudi Arabia

November 2024 - March 2025

Managed guest check in and check out in compliance with Hilton brand
standards Handled guest complaints and requests with effective service
recovery
Performed upselling to maximize room revenue
Managed reservations including guaranteed, non guaranteed and direct billing
Assigned and blocked rooms based on arrivals and special requests
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Receptionist

July 2021 - October 2022

Hilton Suites Makkah

Mecca, Saudi Arabia

July 2021 - October 2022

Supported front desk operations during high occupancy periods
Handled escalated guest complaints and complex service recovery
cases Assisted in training and guiding new team members
Managed check in/check out, billing, and Opera PMS updates
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Call Center Agent

October 2019 - July 2021

Hilton Suites Makkah

Mecca, Saudi Arabia

October 2019 - July 2021

Handled high volume guest calls and reservation support
Resolved guest concerns prior to arrival to ensure smooth
stays
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Receptionist

January 2018 - August 2019

Swissôtel Makkah

Mecca, Saudi Arabia

January 2018 - August 2019

Delivered front desk services and guest assistance
Followed up with in house and post stay guests and reported feedback using
Excel
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

موظفة استقبال

December 2017 - August 2019

swiss otel makkah

Mecca, Saudi Arabia

December 2017 - August 2019

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Call Center Agent

September 2017 - January 2018

Swissôtel Makkah

Mecca, Saudi Arabia

September 2017 - January 2018

Responded to guest inquiries and reservation requests accurately
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

كول سنتر

August 2017 - December 2017

swiss otel makkah

Mecca, Saudi Arabia

August 2017 - December 2017

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

موظفة استقبال

July 2017 - August 2017

عيادات بسمة رشا

Mecca, Saudi Arabia

July 2017 - August 2017

ادخال بيانات المراجعين ، طباعه الفواتير لهم
Company industry:
Medical Hospital
Job role:
Administration

Receptionist

July 2016 - June 2017

Smile Tooth Clinic

Mecca, Saudi Arabia

July 2016 - June 2017

Welcomed patients and managed appointment scheduling
Maintained organized reception and patient records
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Umm Al-Qura University

June 2013

June 2013

Bachelor's degree, دراسات اسلاميه

Saudi Arabia

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Sales Representatives
Intermediate
Sales Representatives
Intermediate
Administration
Expert
Administration
Expert
Sales
Intermediate
Sales
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Intermediate
Marketing
Intermediate
Management
Intermediate
Management
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
English Conversational Skills Development Program
Basic Principles of Customer Service
Hospitality Experience Program
English Conversational Skills Development Program
Reali – Financial Awareness Program
Dealing with Complaints in Hospitality
Public Relations and Ceremonies
Security and Safety in the Hotel Sector
Quality in Tourism Services
English in the Hospitality Sector
Basic Principles of Customer Service
Hospitality Experience Program
PMS
English Conversational Skills Development Program
Reali – Financial Awareness Program
Dealing with Complaints in Hospitality
Public Relations and Ceremonies
Security and Safety in the Hotel Sector
Quality in Tourism Services
English in the HospitalitySector
Basic Principles of Customer Service
Hospitality Experience Program
برنامج الوعي المالي
May 2014
الذكاء الاسري
Sep 2013
برنامج تطوير مهارات المحادثه باللغة الانجليزية
Sep 2013
Training
English Course Level 3
Direct English learning Centers
Jun 2013
English Course Level 2
Direct English learning Centers
Apr 2013
English Course Level 1
Direct English learning Centers
Feb 2013
English Course Foundation Level
Direct English learning Centers
Jan 2013

Hobbies

  • منسق اداري
  • خدمة العملاء