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Yousef shaaban, digital chat

Yousef shaaban

digital chat·WE - Telecom Egypt

Egypt

Bachelor's degree, mangment information system

Work experience

Total years of experience: 6 years, 0 months

digital chat

July 2020 - Present

WE - Telecom Egypt

Cairo, Egypt

July 2020 - Present

Respond to Customer Inquiries: Answer questions about plans, services, billing, and promotions.


2. Handle Complaints: Resolve customer issues efficiently and follow up to ensure satisfaction.


3. Update Customer Data: Maintain accurate customer records and log interactions in the system.


4. Provide Basic Technical Support: Assist with device setup and troubleshoot simple internet or service issues.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

shrouk

December 2018

December 2018

Bachelor's degree, mangment information system

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

المعهد العالي للحاسبات وتكنولوجيا المعلومات بالشروق

September 2018

September 2018

Bachelor's degree, نظم المعلومات الاداريه

Egypt

Skills

MCSA

Intermediate

CCNA SECURITY

Intermediate

Ccna ,sql

Intermediate

Languages

English

Intermediate

Training and Certifications

Certifications
CCNA security
Mcsa
CCNA
Sep 2018

Hobbies and interests

الرياضه بشكل عام