Admin Assistant
Al Andalus Trading Establishment company
Total years of experience :17 years, 4 Months
1 System coordinator for A/C teams with COSMOS, CRM, GSPN (Samsung system), and HISERVICE (Hisense system).
2 Working with GERP (claims system) & SAP (claims system).
3 Claims in-charge, service team support, and customer service.
4 Following up between customer, technicians & Samsung / Hisense teams.
5 Responsible for customer caring & items replacement (VOC In-Charge).
1 Receive customers’ complains in service center.
2 Follow up customers’ complains and solve it till the end.
3 Control the maintenance job-cards’ movement.
4 Make bills (Customer & Samsung) with COSMOS system & GSPN (Samsung system).
• Manager, and responsible for the acts of the accounts and banking transactions, also responsible for government procedures, including employee residency and necessary licenses for the facility.
تسويق حر في نفس مجال الشركه السابقه في منطقه الدلتا .
• Sales Supervisor, Responsible for the Northern Egypt Area’s sales.
1 Organize and coordinate sales representatives’ schedules.
2 Research potential leads from business directories, or digital resources.
3 Recruit, hire, and train new sales representatives.
4 Receive and report on all sales.
5 Track weekly, monthly, and quarterly performance and sales metrics.
6 Meet all sales quotas and goals.
7 Assist sales representatives and team to meet and exceed goals.
حاصل على بكالوريوس تربيه رياضيه من جامعة الزقازيق.