Ahmed Hassan

Senior Tokenization Support Engineer
Egyptian Banks Company (EBC) | February 2024 - Present
• Spearheading the establishment and implementation of tokenization technology in Egypt.
• Collaborating with banks and financial institutions to integrate tokenization systems, ensuring
compliance with security and operational standards.
• Deploying and managing tokenization solutions using Docker, Docker Swarm, and Git for
seamless application delivery.
• Designing and maintaining secure APIs and middleware to support card tokenization and related
payment functionalities.
• Monitoring and troubleshooting production environments using Splunk, Dynatrace, and
Grafana to ensure optimal performance and uptime.

• Administering and optimizing Linux servers, implementing automation scripts using Bash to enhance operational efficiency.
• Ensuring compliance with ITIL Service Design principles to improve service reliability and scalability.
• Coordinating with cross-functional teams to test, deploy, and validate tokenization systems for new banks and partners.
• Conducting regular security audits and performance reviews to meet international standards for digital payments.
• Training internal teams and client banks on tokenization technology, best practices, and system operations.
• Enhancing system scalability to accommodate growing transaction volumes and partner integrations.

Senior ACH Application Support Engineer
Egyptian Banks Company (EBC) | March 2023 - February 2024
• Monitored department systems, identified issues, and implemented resolutions to ensure uninterrupted operations.
• Deployed and set up new releases in line with department standards, including updating production tools and implementing APIs for corporate services.
• Assured proper licensing and installation of required certificates to maintain system integrity and compliance.
• Managed activities for both UAT and production environments, troubleshooting issues and resolving them after thorough analysis.
• Produced electronic document outputs in formats like XML, XHTML, and PDF for operational workflows.
• Installed and maintained software applications to streamline business processes, optimize performance, and ensure efficiency.
• Conducted debugging and performance tuning for applications to enhance system reliability.
• Handled all production-related issues within the department, following comprehensive
troubleshooting protocols.
• Participated in drill processes to test and maintain system stability during simulated failure
scenarios.
• Supported onboarding efforts by training new employees on department systems and best
practices.
• Integrated new banks into tokenization systems, ensuring seamless setup of web stations,
workstations, APIs, and Form4 services.
• Upgraded system implementation guides to automated solutions, streamlining deployment
processes and reducing manual errors.

• Installed and maintained business-critical software applications.
• Enhanced system performance by installing updates and debugging.
• Provided production support for API integrations, web services, and corporate solutions.

• Monitored network status of branch locations using NNM monitor tool.
• Supervised service status for file servers and application servers with SiteScope and SCOM
Monitoring tools.
• Oversaw database server performance across Sybase, SQL, and Oracle using Cloud 30
monitoring tool.
• Monitored ATMs, tracked declined transactions, and escalated issues to the relevant companies
using Linux commands on AS400 servers.
• Recorded and maintained detailed logbooks of job runs and events during shifts.
• Handled major incident issues, ensuring quick response and resolution.
• Notified client banks of hardware, software, or service failures, malfunctions, or downtimes.
• Managed and maintained data center security access logs to ensure controlled entry.
• Verified batch job results and assessed system performance for operational efficiency.
• Participated in Disaster Recovery (DR) tests and contributed to Active Directory migration
projects at Bank ADIB.