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Ahmed Hassan, Senior Tokenization Support Engineer

Ahmed Hassan

Senior Tokenization Support Engineer·Egyptian banks company

Egypt

Bachelor's degree, communication engineering

Work experience

Total years of experience: 7 years, 0 months

Senior Tokenization Support Engineer

February 2024 - Present

Egyptian banks company

Cairo, Egypt

February 2024 - Present

Senior Tokenization Support Engineer
Egyptian Banks Company (EBC) | February 2024 - Present
• Spearheading the establishment and implementation of tokenization technology in Egypt.
• Collaborating with banks and financial institutions to integrate tokenization systems, ensuring
compliance with security and operational standards.
• Deploying and managing tokenization solutions using Docker, Docker Swarm, and Git for
seamless application delivery.
• Designing and maintaining secure APIs and middleware to support card tokenization and related
payment functionalities.
• Monitoring and troubleshooting production environments using Splunk, Dynatrace, and
Grafana to ensure optimal performance and uptime.

• Administering and optimizing Linux servers, implementing automation scripts using Bash to enhance operational efficiency.
• Ensuring compliance with ITIL Service Design principles to improve service reliability and scalability.
• Coordinating with cross-functional teams to test, deploy, and validate tokenization systems for new banks and partners.
• Conducting regular security audits and performance reviews to meet international standards for digital payments.
• Training internal teams and client banks on tokenization technology, best practices, and system operations.
• Enhancing system scalability to accommodate growing transaction volumes and partner integrations.

Company industry:
Software Development
Job role:
Information Technology

Senior ACH Application Support Engineer

March 2023 - February 2024

Egyptian Banks Company (EBC)

Cairo, Egypt

March 2023 - February 2024

Senior ACH Application Support Engineer
Egyptian Banks Company (EBC) | March 2023 - February 2024
• Monitored department systems, identified issues, and implemented resolutions to ensure uninterrupted operations.
• Deployed and set up new releases in line with department standards, including updating production tools and implementing APIs for corporate services.
• Assured proper licensing and installation of required certificates to maintain system integrity and compliance.
• Managed activities for both UAT and production environments, troubleshooting issues and resolving them after thorough analysis.
• Produced electronic document outputs in formats like XML, XHTML, and PDF for operational workflows.
• Installed and maintained software applications to streamline business processes, optimize performance, and ensure efficiency.
• Conducted debugging and performance tuning for applications to enhance system reliability.
• Handled all production-related issues within the department, following comprehensive
troubleshooting protocols.
• Participated in drill processes to test and maintain system stability during simulated failure
scenarios.
• Supported onboarding efforts by training new employees on department systems and best
practices.
• Integrated new banks into tokenization systems, ensuring seamless setup of web stations,
workstations, APIs, and Form4 services.
• Upgraded system implementation guides to automated solutions, streamlining deployment
processes and reducing manual errors.

Company industry:
Software Development
Job role:
Information Technology

ACH Application Support Engineer

February 2021 - March 2023

Egyptian Banks Company (EBC)

Cairo, Egypt

February 2021 - March 2023

• Installed and maintained business-critical software applications.
• Enhanced system performance by installing updates and debugging.
• Provided production support for API integrations, web services, and corporate solutions.

Company industry:
Banking
Job role:
Banking

SOC Specialist

June 2019 - March 2021

ADIB Bank

Cairo, Egypt

June 2019 - March 2021

• Monitored network status of branch locations using NNM monitor tool.
• Supervised service status for file servers and application servers with SiteScope and SCOM
Monitoring tools.
• Oversaw database server performance across Sybase, SQL, and Oracle using Cloud 30
monitoring tool.
• Monitored ATMs, tracked declined transactions, and escalated issues to the relevant companies
using Linux commands on AS400 servers.
• Recorded and maintained detailed logbooks of job runs and events during shifts.
• Handled major incident issues, ensuring quick response and resolution.
• Notified client banks of hardware, software, or service failures, malfunctions, or downtimes.
• Managed and maintained data center security access logs to ensure controlled entry.
• Verified batch job results and assessed system performance for operational efficiency.
• Participated in Disaster Recovery (DR) tests and contributed to Active Directory migration
projects at Bank ADIB.

Company industry:
Islamic Banking
Job role:
Information Technology

Education

Modern Academy For Engineering And Technology

July 2019

July 2019

Bachelor's degree, communication engineering

Egypt

GPA (point): 2.816 out of 4

GPA (point): 2.816 out of 4

Skills

Python
Expert
Python
Expert
Database Servers
Expert
Database Servers
Expert
SQL
Expert
SQL
Expert
Linux Server
Expert
Linux Server
Expert
ITIL
Expert
ITIL
Expert
sql
Expert
sql
Expert
tokenization
Expert
tokenization
Expert
python
Expert
python
Expert
ACH
Expert
ACH
Expert
windows server
Expert
windows server
Expert
linux
Expert
linux
Expert
Cassendra
Expert
Cassendra
Expert
Splunk
Expert
Splunk
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
itil
May 2024

Hobbies

  • reading and automation