IT Administrator
Realopedia
Total years of experience :7 years, 11 Months
- All around IT in the company
- Reporting directly to the CEO.
- First Point of contact for technical concerns
- Plan, organize, control and evaluate IT and electronic data operations.
- Manage cPanel accounts using Web Host Manager (WHM).
- Manage server and backups both onshore and offshore.
- Troubleshoot hardware and software for Windows and MacOS resolving and documenting solutions.
- Support audio visual technologies, conferencing, and portable devices.
- Maintain documentation of technical details relating to desktop equipment and software.
- Manage technical issues over the phone, email and live chat with external clients.
- Conduct demo with clients.
- Provide online training.
- In charge of maintenance, expansion, and scaling website.
- Provide support for web developer team on the entire process of SDLC.
- Gather specific requirements and suggest solutions.
- Design interface to improve user experience.
- Liaise with web developer team to plan new modules.
- Create website interface by using standard HTML/CSS best practices.
- Create and maintain software documentation.
- Develop ways to significantly improve web content, website design and technical adaptation.
- Research interesting websites with unique content.
- Give relevant recommendations and advise adjustments.
- Develop and manage campaigns and internet marketing programs.
- Monitor and Maintain social media profiles.
- Creating artworks for website, mobile app, and presentation.
- Work with a wide range of media and graphic design software.
- Prepare drafts and present ideas directly to CEO.
- Manage website content.
- Assist in coding for HTML5, CSS3, Bootstrap 4, Javascript and APIs.
Incident Management
- Handles offshore accounts ( Verizon, Barclays, MedAssist )
- Gather all concerned team both onshore and offshore on a conference to address the issue.
- Broadcast advisory to all the concerned team over the email.
- Represent as the local IT for the site
- Conduct an endpoint troubleshooting from OS level up to network endpoint
Software Management
- Creating image for HP thin client and desktop base on the clients hardening requirements.
- Troubleshoot different types of user’s business applications
- Offshore business application for Verizon, Barclays, and MedAssist
- Conduct research and development for software proposal.
- Software testing and documentation.
- Database management
Hardware Management
Network Management (Router / Switch / Wireless Network / Patch Panel)
Coordinate with network team for configuration changes
- VLAN
- Ports
- Manage patch panel design and location.
- Coordinate with vendor for ramp up and other changes on the cables.
- Wireless network management.
Desktop / Thin Client / Network Device / Printer
- Hardware upgrade / replacement.
- Network device replacement.
- Thin client / desktop hardware troubleshooting.
- Avaya / Nortel phone troubleshooting.
System Administration
Thin Client and Desktop Management
- HP Device Manager management
- Manage 800+ thin Clients / desktops images and configuration and executing out of the box scripts
- WSUS SAN patch management.
- Local GPO managements.
- AD, DHCP, and DNS monitoring.
- Enterprise anti-virus management (Trend Micro, Mcafee)
- Handles email, chat, inbound and outbound technical support for all corporate clients who uses
Trend Micro Corporate product (Worry-Free Business Security, Hosted Email Security).
- Remote access support for product troubleshooting and advanced virus removal services.
- Collects and gather malware data for analysis.
- Assesses and reports on product issues that will primarily impact the customer experience and support performance.
- Visual merchandising.
- Hardware / Software troubleshooting.
- Program compatibility consultant.
- Keeping a good relationship to the customer to earn trust and loyalty.
- Providing after sales support.
- Servicing to client’s needs beyond rank & file level.
- Providing resources for a customer’s technical/software needs.