Rachalle Pielago

• Maintain and organize all real estate documents, contracts, leases, tenancy
agreements, and legal correspondence.
• Possess in-depth knowledge of Dubai Land Department (DLD) Contracts, specifically
Forms A, B, F, and I.
• Prepare, review, and ensure accuracy of tenancy contracts, renewal agreements, Ejari
registration, and related documentation in compliance with UAE regulations.
• Ensure timely renewals and compliance with all tenancy-related laws and
landlord/tenant obligations.
• Act as the main point of contact for clients, providing consistent updates, guidance,
and high-quality customer service throughout all stages of real estate processes.
• Address and resolve client concerns, inquiries, and transactional issues efficiently and
professionally.

Property Management:
• Oversee day-to-day management of rental properties including rent collection,
maintenance coordination, service charges, and property inspections.
• Handle tenant communications, resolve disputes, and ensure compliance with tenancy
terms.
• Maintain updated records of lease agreements, payments, and maintenance logs.

Team & Office Management:
• Supervise administrative assistants and ensure daily operations are conducted
effectively.
• Train and mentor new hires on company policies, real estate procedures, and CRM
systems.
• Manage office supply inventory, vendor relationships, and facility maintenance to
ensure a well-organized and professional working environment.

Financial Management:
• Manage and reconcile petty cash, prepare expense reports, and maintain accurate
financial records.
• Coordinate with the accounting department on invoicing, commission tracking, and
payment follow-ups.

• Answering calls, taking messages and handling correspondence.
• Typing, preparing and collating reports.
• Filing.
• organizing and servicing meetings (producing agendas and taking meeting minutes)
• Managing databases.
• Prioritizing workloads.
• coordinating mail-shots and similar publicity tasks
• logging or processing bills or expenses
• acting as a receptionist and/or meeting and greeting clients
• Managing office supplies stock and placing orders
• Prepare regular reports on expenses and office budgets Organize a filing system for important and confidential company documents
• Update office policies as needed
• Maintain a company calendar and schedule appointments

• Managed occupancy lists, handled cheque bounce calls, and resolved tenant
complaints.
• Assisted with move-out processes and security deposit refunds.
• Scheduled appointments, maintained calendars, and managed office communications.
• Managed office supplies and coordinated administrative tasks efficiently.
• Managed client communications and coordinated marketing strategies.
• Responsible for scheduling CEO meetings and handling client inquiries.

• Supported administrative functions, including reporting, billing, and purchasing.
• Acted as liaison between the CEO and potential clients.
• Conducted outreach to GCC-based companies, promoting investor relations solutions.

• -Responsible for planning and implementing sales, marketing by doing cold calling prospect leads.
• -Maintains excellent relationships with clients through superior customer service
• -Answers questions from clients about product and service benefits through email and or phone call.
• -Managing CEOs schedule for client meetings.
• -Responsible for quotations, receipt vouchers and all other files for each client.

⦁ Answering calls, taking messages and handling correspondence.
⦁ Maintaining diaries and arranging appointments.
⦁ Typing, preparing and collating reports.
⦁ Filing.
⦁ Organizing and servicing meetings (producing agendas and taking minutes)
⦁ Managing databases.
⦁ Prioritizing workloads.
• Creating quotations, invoices and delivery notes for clients.
• Correspond in all email communication on behalf of the company.

⦁ Typically provides support to an organization in administrative
Functions such as purchasing, billing, reporting and filing ⦁ directly report to the CEO for any client concerns.
⦁ Calls in different companies in GCC Countries to discuss about Investor Relations and how our company could help.
• Contacting stock listed company’s CFO/CEO to discuss about Euroland’s IR solutions.
• Highlighting the benefits out of these solutions that is provided by us and how it will address their needs.
• Setting up a web meeting with our CEO together with our potential clients for a short presentation of the IR solutions.
• Building a warm relationship with potential leads by keeping them up to date and maintaining good communication.
• Providing offer and negotiating when it comes to pricing.

• Take ownership to deliver on quality and speed of own work in order to meet the customer expectations.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients,
• IPTV, VOIP .
• Contribute to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of cases
• Maintain strict confidentiality of all data processed including clients details and historical records Ensure own productivity through meeting and exceeding the standards prescribed in objectives. Customer Care/Agent:
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Deliver client service level agreements and KPIs.
• Monitor agents using recorded call monitoring system
• Side by side live monitoring to ensure agents are maintaining quality calls that provide good customer service and sales approach.
• Coach agents by providing feedback from call monitoring and data analysis.
• Work with the management to improve processes, procedures and develop good working environment.

• Perform online sales activities to achieve clients sales targets.
• Establish and maintain a high level of customer satisfaction in all sales transactions.
• Handle all incoming sales calls with courtesy and professionalism.
• Provide and educate customers regarding the products offered.
• Recommend product that meets customers needs.
• Identify opportunities to up-sell and cross-sell products.