Rami Amer

Led, motivated and supported 5 production teams (R&D, Design, Production Engineering, Welding and Machine Operators). Oversaw the entire production process from design through to distribution. Monitored standards and implemented quality control programmes. Provided input for product updates and prototypes. Focused the team on cost-effective production. Recruited, trained and assessed staff. Planned production schedules. Drove compliance with health and safety regulations. Assessed project and resource requirements and negotiated budgets and deadlines. Registering the factory as product supplier for Aramco Iktva and SABIC.

Key achievements
• Increased operational efficiency by analysing data, identifying opportunities for improvement and introducing new workflow policies.

• Represented the business at exhibitions including Saudi Transtec 2017 and the Armed Forces Exhibition for Diversity of Requirements and Capabilities 2018.

• Created and implemented a flat rate system which increased profit from repairs by 15%.

• Led a successful 85million SAR relocation to a larger factory site, which was delivered on time, enabled production of 12 new products and reduced manufacturing time for existing products.

• Implemented 3 new production lines which delivered a 45% increase in profit.

Promoted efficient use of staff, facilities and equipment. Identified customer needs and delivering excellent standards of customer care. Monitored work in progress. Directed acquisition, operation and maintenance activities. Managed a team of 25 staff, with responsibility for recruitment, training, assignment, performance appraisal, discipline and employee relations. Led service activities and processes within the workshop equipment division of franchises. Provided exceptional customer after care. Maintained a safe working environment. Handled customer complaints with Ministry of Commerce and Investment, including attending hearings and providing case reports.

Key achievements

• Drove continuous improvement across every aspect of operations.

• Improved branch efficiency by effectively managing tool and equipment requirements.

• Achieved monthly and annual targets in the workshop and paint shop.

• Closed over 35 historical insurance cases.

• Implemented an appointments system which increased the number of car services from 18 to 25 per day.

• Reduced customer complaints by 45%.

Welcomed customers, confirmed repair details and conducted vehicle inspections prior to starting work. Scheduled work in line with workshop capacity. Provided out-of-hours emergency support. Acted as the primary point of contact for all customers. Supported and guided junior staff.

Key achievements

• Delivered a truly exceptional customer experience to maximise profitability.

 Service the customer’s requirements by managing the complete work order.

 Maintain open communication between the customer and workshop, to ensure the Technician has the right information to correctly diagnose problems and that the Customer’s requirements and expectations are met.

customer’s enquirers in person, by telephone or via electronic communication, with the aim of diagnosing and resolving all enquirers at the initial time of contact.

Accomplishments and Affiliations
• Time Management Skills.

• The Customer Loyalty Mindset - Committing to Customer Retention.

• The Fundamentals of Professional Service Consulting.

• How to Build Customer Enthusiasm.

• Understanding the Value of Customer Enthusiasm.

 Inspecting and testing vehicles; completing preventive maintenance.

 Diagnosing and road testing.

 Participating in educational opportunities; reading service bulletin.

Maintaining service operations by inspecting and maintaining vehicles.

Accomplishments and Affiliations
• Service Adviser Skill Improvement (M-SAT Basic)