Team Leader - Telemarketing.
Pride group
مجموع سنوات الخبرة :9 years, 5 أشهر
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.; Responsible for developing new structures that ensure all data are followed up and being contacted.;. Responsible for suggesting methods to improve area operations, efficiency and service to customers.; Provides statistical and performance feedback and coaching on a regular basis to each team member.; Provided expert consultancy in various areas of business development.; Helping team members in specific tasks that help achieving our challenges. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. Building a trusted business relationship with existing and new prospects that help our sales team exceeding targets by calls and E-mails.; Ensuring each and every prospect received from all sources is being handled by the property consultant and satisfied.; Coordinate with all different departments to ensure business is on track.; Running reports showing Clients feedback, Sales office response accuracy and hot Leads accuracy to enhance our business development..; Works as a member/leader of special or ongoing projects that are important to area/process improvement..; Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns.
My Job responsibility related to two sectors; business development and client relationship / sales division
Business Development :- Responsible for developing new structures that ensure all data are followed up and being contacted.; Help developing new sources for acquiring client’s data.; Assist top management by providing the required reports to enrich sales strategies.; Client retention involved with developing new projects based on client and market demands.; Support marketing management to sufficiently early identify client demands by providing and developing reports and statistics based on pre-built relationships with existing clients.; Provided expert consultancy in various areas of business development.; Helping team members in specific tasks that help achieving our challenges
client relationship / sales division :- Building a trusted business relationship with existing and new prospects that help our sales team exceeding targets by calls and E-mails.; Ensuring each and every prospect received from all sources is being handled by the property consultant and satisfied.; Coordinate with all different departments to ensure business is on track.; Auditing on sales consultants and promoters to ensure following required procedures.; Help team create and achieve time tabled tasks and challenges.; Running reports showing Clients feedback, Sales office response accuracy and hot Leads accuracy to enhance our business development.
Worked as counter Manager by managing team members and pushing to achieve monthly targets.; Assist customers regarding their requirements and queries.; Developing a strong relationship between the company and the Customer.; Responsibility of running the day-to-day sales operation in Shopping mall counters.; Doing door to door sales of osn packages with team member's.; Ensure Sales tools are utilized in the most efficient way.; Selling of OSN service packages to potential customers in commercial sites.; Providing Presentations, making suggestions and negotiations in contracts if needed.; Handling the customer complaints in accordance with companies guidelines and policies.; Reaching pre-set sales targets, Collection of Package renewal subscription fees.; Accurate and timely reporting of activities and results to Sales Manager on a daily and weekly basis.;Supporting the Team manager and other team members.
Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.; Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.; Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.; Complete Car exchange requests in Computer system when ever required.; Take the vehicle to the customer identify the existing irregularities and scratches and show all the special features when ever required.; Checking mileage and damage inspection when vehicles are returned.' Reporting the daily cash collection to Accounts department.; Complete, review and submit various reports to General Manager.; Perform related responsibilities as assigned or required
Responsible for accurate and timely issue of quotations and proforma invoices to company customer as required; Processing inquires by phone, fax, email and personal visits in relation to company business; To meet Customer on our premises to discuss their requirement; Responsible to maintain good relations with company customers; To maintain an efficient working environment coordinating with the main contractor or client.; Responsible to make accurate purchases of material supplies for resale as required and take customer payment by Cheques or Cash.; Solving problems by communicating with the other staff and the customer when ever required.; Maintaining and building contacts with the clients.; Support the business plan as and when required working extra hours if required to ensure company business objectives are met.; Assisting and organizing ongoing functions of the establishment, supervising and coordinating activities of staff.; Management information systems (manual or computerized); Provide secretarial or executive services for committees.; Follow ups of business and reporting to the General Manager.
75% Scored