Financial Accountant / Sales Executive
Elements Catering Services LLC,
Total years of experience :13 years, 3 Months
Responsible For:
• Act as a consultant for senior managers, conducting cost and revenue analyses
• Prepare Tax returns for the company and ensure are submitted to the Federal Tax Authority and paid on time
• Act as Tax consultant of the business and provide information and advice about the implementation of tax laws in UAE.
• Prepare the Financial Reports of the company: Balance Sheet, Profit and Loss, Cash Flow Statement, Trial Balance
• Provide Financial Forecast and Budget Report on annual basis.
• Maintain Petty Cash File and Bank Reconciliation reports.
• Responsible for achieving Revenue targets and accomplish company objectives with exceptional communication, interpersonal, and leadership skills.
• Ensure that the clients are satisfied and adequately taken care of
• Responsible for selling company products and services
Main Achievements are:
• Helped the company in cost reduction by approximately 40K aed on the taxation expenses.
• Helped identify business areas that need cost reduction by improvising the process flow and removing material expenses, thus helping the company to maximize profits.
• Helped achieve an average annual revenue of 3, 000, 000 AED.
Responsible For:
• Maintain Financial Records and Prepare Financial Reports for clients and act as Tax Advisor and consultant
• Prepare VAT/Tax reports for clients and handle the submission to Federal Tax Authority
• Responsible for Bank Reconciliation
• Assist with implementing changes to procedures, guidelines, etc
• Deal with or act on correspondence from third parties including Authorities, lawyers, partners, etc
• Administer accounts payable and receivables of clients
• Prepare weekly reports regarding status of client issues and concerns
• Be the primary point of contact of the clients and maintain good relationship with them.
• Assist clients through email, phone and in person meetings and handle any customer escalations.
• Provide system and process training to clients regarding VAT return and Accounting.
• Gather data needed for VAT reporting, Accounting and Bookkeeping.
• Upsell company services to clients to maximize profit.
• Assist billing department in payment collection.
Main Achievements are:
• Have done some upsells for the company which helped to maximize profit.
• Been appointed as trainer and mentor for newly employed staff.
• Initiated a project to improve Quality Management Process especially with Back Office team. This helped improve the speed and quality of our work.
• Received good customer feedback from clients for having shown exemplary work and excellent customer service.
LEXMARK INTERNATIONAL, LEXINGTON KY, UNITED STATES Mar 2011 - Jan, 2018
Second Role: Promoted to Team Leader Position
Responsible for:
• Supervises people in different warehouses located in Ohio, Mexico, Texas in USA.
• Organizes the safe and efficient receipt, storage and dispatch of warehoused goods.
• Forecasting, Inventory management, variance reconciliation, invoicing and billing of customers/partners.
• Manages clients and partners
• Initiates, Executes & Closes department &/or Field Service OE projects that translate to hard savings or process efficiency
• Supports manager in performance management by monitoring, analyzing, coaching and reporting work execution and behavior of employees.
• Ensures the level of production on work execution of the agents/team are met.
• Achieves set target of my Team's KO Roll up which includes but not limited to transaction accuracy; timeliness and availability
Main Achievements are:
• Completed a JDI project on Cost Reduction of printer orders that resulted to ~$346, 000 cost savings annually.
• Submitted a cost saving project for Lexmark by transitioning work from third party service provider to Cebu Philippines. Because of this project, the amount we save annually is
~$85, 000.
• Created a Billing Process for our Depot Printers that helped eliminate duplicate payments/loss of money for Lexmark.
• I was sent to the United States for training and business meetings with our Stakeholders.
First Role: Accounts Manager
Responsible for:
• Investigation of the cause/s of service delay and escalate them to prevent another interruption of service.
• Analyzing and identifying top drivers of misses and communicates this to stakeholders to work together and put recommendations for resolutions.
• Handling of weekly and/or monthly conference calls with clients or the stakeholders.
• Monitoring of end to end flow of all Key Accounts Jobs until resolution; this includes the monitoring of the following: BO Parts, BO Printers, Orders stuck in the system and all other job flows in Siebel to make sure they are going through the systematic happy path.
Main Achievements are:
• I was awarded as the Customer Service Champ of Lexmark for the year 2014 for garnering several commendations from our stakeholders and customers as well.
• I was awarded with the Vision Achievement Award for my exemplary work demonstrating the Lexmark value of Customer Commitment.
• I was able to help retain one of our highly paying clients (Wegmans Supermarket Company) by ensuring our Service Level agreement with them is met and by providing excellent customer service. This customer was ready to end their contract with Lexmark but I was able to help in winning them back